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Latest Podcast

Understanding Voice Options for Microsoft Teams

Cloud Communications

UC architect Randy Chapman shares the type of voice services in Microsoft Teams and perspective on voice's role in the enterprise.

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Crafting the Contact Center

Contact Center & Customer Experience

How open are contact center APIs, and what should developers ask of providers? Jeff Thompson, of ProdAdvisory, gives us the 311 in this Enterprise Connect session preview.

Customer Experience: All About the Data

Chris Marron, MZA analyst, talks about siloed data and other barriers prohibiting delivery of exceptional customer experiences.

Are You Picking Your UCaaS Provider for the Right Reasons?

Advanced features might grab you, but what you really need to zero in on is service performance, says Elka Popova, of Frost & Sullivan.

Cloud PBX: No Need for Trepidation

Enterprise IT exec Michael Ehrich, with Acquia, shares deployment tips, lessons learned, and benefits of doing voice in the cloud.

TADHack-mini '18: Experience the Power of Programmable Comms

Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon showcasing programmable communications.

UCaaS Costs: Getting Your Analysis Right

UC consultant Marty Parker has crunched the numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.

Driving Transformation in Customer Care

Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.

Inside Contact Centers of Today... and Tomorrow

What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.

Voice Reboot: Smart Talking in Your Contact Center

Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester, explains in this pre-EC session...

Talking Speech Tech for the Enterprise

In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.

UC & Contact Center: Building a Holistic Business Case

IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.

Getting Proactive on E-911

An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.

Microsoft Teams: AI & the Future of Team Collaboration

In Part 2 of a three-part series, Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.

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