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Tapping Your Telecom Spend for Cost-Savings
- Continued spending of $7,000/month on teleconferencing services rather than using newer technology that would cost just $1,500/month
- Paying 200% more for toll-free numbers by using TDM-based “800” services instead of migrating to IP 800 services
- Paying $3,400/month for a TDM data circuit no longer in use — and that hadn’t been in use for over five years (Note: Carriers try to cover themselves by contract clauses that only allow you to go back six months to dispute billing errors. And, technically this isn’t a billing error)
- Paying $4,500/month for POTS lines not in use
- Paying five times more for flat-rate business lines than necessary based on current rates
- Paying 50 cents per minute for long-distance calls
- Failing to renegotiate long-distance and 800 rates, instead paying rates per terms of lapsed contract
- Paying four times too much for managed router services
- Paying for 175 VoIP channels when only 125 channels are active
- Signing five-year contracts — while prices go down and service deteriorates, they are stuck in a long-term deal
- Paying increased rates by failing to renew contracts but continuing to use the services
- Keeping a legacy vendor at a high cost for a variety of reasons — long-term relationship, perceived difficulty of changing vendors, or limited knowledge of the marketplace
- Assigning telecom invoice management, which can be quite complex, to inexperienced personnel
"SCTC Perspective" is written by members of the Society of Communications Technology Consultants, an international organization of independent information and communications technology professionals serving clients in all business sectors and government worldwide.