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No Jitter Research: 2017 Team Collaboration Survey: Page 5 of 11

IT Preference on Vendor Type

Within large enterprises, incumbent communications providers operating in the UC and UC-as-a-service (UCaaS) spheres have a leg up over pure-play team collaboration app makers like Slack and Atlassian and Web plays like Facebook, as shown in the above graph. However, as company size scales down, that preference decreases; 52% of medium-sized companies report favoring UC/UCaaS providers and 40% of small companies do so. Likewise, the percentage of those indicating no preference increases as company size decreases, from 20% for large enterprises, to 27% for medium-sized companies and 34% for small businesses.