No Jitter Research: 2017 Cloud Communications Survey

For the third year running, No Jitter has taken the pulse of our enterprise audience regarding the use of and attitude toward cloud communications services. The 2017 survey, conducted in July and August, drew responses from 205 enterprise IT professionals, roughly 60% of whom use one or more cloud communications services.

Year-over-year analysis shows use of UC-as-a-service (UCaaS) options on a strong upward trend, as well as continued interest in contact center-as-a-service (CCaaS) and cloud-based PBX/call control services. Click through for an deeper dive at these and other findings.