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Enterprise Connect

No Jitter Research: 2017 Cloud Communications Survey: Page 5 of 12

Explore the results of No Jitter’s third-annual cloud communications survey.
Beth Schultz
Beth Schultz
September 28, 2017

PBX, Contact Center, UC

Enterprise use of cloud communications continues to grow, slowly but surely. The biggest area of growth, as shown above, is in the use of PBX/call control/telephony services, jumping from 20% in 2015 to 32% this year. Growth in contact center and UC services (not broken out in the 2015 survey) is increasing, but not at such a dramatic pace.

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