AdobeStock_197186656.jpeg Image: Bojan - stock.adobe.com Team Collaboration Tools & Workspaces The AI-Free View from Enterprise Connect 2024 Denise MunroApril 25, 2024Three noteworthy, non-AI developments at the show are worth covering. Here they are.
Tom_AdobeStock_189967380.jpeg Team Collaboration Tools & Workspaces Reimagining One-to-One Collaboration for Hybrid World Tom NolleMay 25, 2021With many users experiencing frustrations meeting in one-on-one settings, is it time for enterprises to reinvent their visual collaboration tools,...
AdobeStock_285135945.jpeg Team Collaboration Tools & Workspaces Embracing Cross-Company Collaboration Irwin LazarMay 24, 2021Get ahead with a proactive strategy that maximizes cross-company team performance while minimizing risk.
Genesys_SP-GettyImages-1150294025.jpg Customer Experience 3 Ways Customer Service Helps People Seek Connections Tricia Reynolds, GenesysMay 24, 2021The need for human connection is everywhere, as consumers seek relief from the anxiety and challenge of the pandemic.
Omdia_Red Box.jpg Analytics On the Radar: Conversa by Red Box May 21, 2021Capturing voice and media across the enterprise
skypicsstudio__AdobeStock_255077630.jpeg Video Collaboration & A/V No Jitter Roll: Whiteboard Collaboration, Voice Integration Dana CasiellesMay 21, 2021The latest news from Logitech, Dialpad, Intercom, Microsoft, BlueJeans by Verizon, and Vimeo.
GDPR_AdobeStock_268784267_52021.jpeg Regulation What European Data Law Changes Mean for Your Enterprise Martha BuyerMay 21, 2021Following EU regulation changes, enterprise organizations are left without a paddle on how best to manage personal data.
AdobeStock_327783133.jpeg CCaaS Tales of the Contact Center Eric KrapfMay 21, 2021Real-world stories flesh out the trends much talked about among industry watchers and analysts.
Google_AdobeStock_406361273_Editorial_Use_Only_52021.jpeg Video Collaboration & A/V Google Shares Its Vision for Future of Collaboration Ryan DailyMay 20, 2021Whether via augmented reality/virtual reality-outfitted rooms or within a document, video meetings will be everywhere.
photon_photo - stock.adobe_.com___AdobeStock_138674064.jpeg Privacy & Compliance Theta Lake, Dubber Target Compliance for UC&C Dana CasiellesMay 20, 2021Offerings from each company aim to improve the way enterprises capture, record, and archive communications and collaboration data.
AdobeStock_221016160.jpeg Customer Experience Augmenting Your Contact Center for Next-Gen CX Oded Karev, NICEMay 20, 2021Pair agents and robots to unleash the ability to deliver more personalized and contextually rich customer experiences.
AdobeStock_82282579.jpeg Cloud Communications 8x8 Lays Out ‘XCaaS’ Vision for CCaaS, CPaaS, UCaaS Zeus KerravalaMay 19, 2021Cloud communications provider embraces experience as a service as a market category.
Otter Assistant.png AI & Speech Technologies Let Otter Assistant Cover Your Back Ryan DailyMay 19, 2021Otter.ai boosts video AI meeting portfolio with multifunctional meeting assistant.
bizvector__Presentation1.jpg Contact Center & Customer Experience Contact Center Transformation: The Starting Point Elizabeth (Beth) EnglishMay 19, 2021Consider a comprehensive needs analysis and strategic roadmap followed by phased implementation.
AdobeStock_117985532.jpeg Contact Center & Customer Experience Does an Omnichannel Strategy Really Drive Down Costs? Jonathan Barouch, Local Measure May 18, 2021Responding to the demand for customer self-service, and the cost implications of running an omnichannel contact center
AdobeStock_370338828.jpeg Organization & Management Reinventing Communications: Information Processing Work Marty ParkerMay 18, 2021By examining usage profiles, enterprises can find ways to better serve their users. In part four of this multi-part series, we look at the...