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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
As customer experience becomes a way for companies to compete, they need tools that give contact center capabilities to non-contact center personnel...
As the European Union continues to impose new requirements on big tech, an emerging question is if users or the European Union's Digital Markets Act...
While companies are quick to cite AI in job reductions, the truth is a little trickier to discern, and requires looking at how well some technologies...
Adobe vaults in the Gen AI fray with its AI Assistant, Menlo Security launches a secure browsing product, NextPlane provides LLM interoperability for...