News

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Conceptual illustration of AI for social networking

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AI & Automation

No Jitter Roll: Kore.ai Launches AI Products, NinjaTechAI Enhances SuperGPT AI Assistant, and HARMAN Announces ForecastGPT

Hannah Warfel

September 06, 2024

Also, Cognite launches a new AI definitive guide and RUCKUS and Nokia partner for AI-driven Wi-Fi/fiber solution.

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AI & Automation

AI Governance: When In Doubt, Ask. Then Ask Again.

Matt Vartabedian

September 05, 2024

A Grammarly webinar wades into the abyss of AI-related regulations (current and forthcoming), as well as some key questions to ask vendors. We dive a...

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Team Collaboration Tools & Workspaces

Slack: There Are Five Types of AI Users

Lisa Schmeiser

September 05, 2024

The company’s framing of AI personas offers a roadmap for nudging workers along to where managers want them to go in using new technologies.

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CCaaS

From Labor Issues to Customer Satisfaction, AI Agents Can Help

Zeus Kerravala

September 02, 2024

A new report from Cognigy looks at how AI agents could address modern customer service issues while also improving customer experience’s efficiency...

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CCaaS

Five9’s Realignment Signals a Maturing Organization

Zeus Kerravala

August 30, 2024

Changes to the sales organization and a headcount reduction are signs of a maturing company ready to build in proactive service and revenue...

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AI & Automation

No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available

Matt Vartabedian

August 30, 2024

Zoom adds Smart Name Tags beta feature, GoTo releases more integrations to its IT suite, and the Nureva App for its HDL pro series audio systems is...

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AI & Automation

The Goal for AI? Do the Boring, Stressful Stuff.

Lisa Schmeiser

August 29, 2024

A new study from Adobe examined the effect people's work routines have on their overall feelings about their work – and showed how AI can improve...

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Analyst Insight

The Climate Is Right for Industry Change

Dave Michels

August 28, 2024

Enterprise communications technologists have been on the forefront of socially-transformative changes before, most recently with the remote-work...

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AI & Automation

AI-Powered Connected Workspaces Continue to Grow

Beth Schultz

August 27, 2024

Zoom Docs is latest entry, as Metrigy data shows rising adoption. Business leaders need to assure they understand corporate policy and responsible...

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Technology Trends

What’s Old is Old: POTS Lines Revisited

Irwin Lazar

August 26, 2024

There are a few options for keeping POTs going in 2024 – but those with existing POTS line services today should still take an aggressive approach to...

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Image illustrating a hand holding a phone with Copilot

AI & Automation

What to Know About the Cost and Value of Microsoft Copilot

Kevin Kieller

August 26, 2024

Copilot for Microsoft 365 provides AI capabilities within the Office suite of applications, but it comes with a price tag. Read on to learn what you...

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AI & Automation

No Jitter Roll: Otter.ai Launches My Action Items and RingCentral Announces AI Capabilities for RingCX

Hannah Warfel

August 22, 2024

Also, GoTo adds new features to GoTo Connect, Talkdesk announces new solutions for Epic Workshop, and TeleMate launches a new UC solution.

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AI & Automation

No Jitter Midroll: Salesforce Launches AI Agents for Sales

Matt Vartabedian

August 22, 2024

Einstein SDR Agent engages with inbound leads to answer questions and book meetings; Einstein Sales Coach Agent role-plays with sellers and critiques...