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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
Whether you are outfitting Millennials or seasoned professionals, technical staff will work smarter, more efficiently, and feel appreciated with the...
UK-based Mercedes-Benz dealer LSH Auto recently revamped its customer service operations by implementing 8x8’s contact center solution. Here are some...
Office productivity is ripe for a new way of working. The big benefit that many vendors are working toward is reduced app switching. These new apps (...
The overlap between Calabrio’s CCaaS partners and the conversational AI platforms that Wysdom works with means Calabrio’s clients can now add Wysdom...