AdobeStock_197186656.jpeg Image: Bojan - stock.adobe.com Team Collaboration Tools & Workspaces The AI-Free View from Enterprise Connect 2024 Denise MunroApril 25, 2024Three noteworthy, non-AI developments at the show are worth covering. Here they are.
Studio Romantic___AdobeStock_421311480.jpeg Best Practices Poor Telecommunications Management Can Cost You Jane LainoJune 09, 2021Here are ten scenarios in which you should consult with a telecom expense specialist.
Viktoria Kurpas___Presentation1.jpg Contact Center & Customer Experience How Contact Centers Grow Customer Trust Bailey Backal, AWSJune 09, 2021Customer trust is earned by consistently providing quick, personalized service when or before customers realize they need it.
Cisco_AdobeStock_345678369_Editorial_Use_Only6821.jpeg Analyst Insight Cisco Rebrands Webex, Aligns It With Company Mission Zeus KerravalaJune 08, 2021Cisco is fighting back with a focus on end users, a new logo, and an elevated marketing presence.
Mykyta___AdobeStock_269068235.jpeg Unified Communications as a Service (UCaaS) Voice Technology Triumphs Telephony: Here’s Why Jon ArnoldJune 08, 2021Having the right mindset about voice will be critical for anyone investing in enterprise or contact center technologies.
webex-desk-high-res-blog(1).jpg Team Collaboration Tools & Workspaces Cisco Simplifies Services With Suite Offering, Partner News Ryan DailyJune 08, 2021Cisco’s latest offering bundles meetings, calling, messaging, and event capabilities.
Julien Eichinger.jpg Contact Center & Customer Experience Digital Journeys: Contact Center Pros Share Their Stories Dana CasiellesJune 07, 2021At a recent NICE customer event, contact center leaders in diverse industries talked up the importance of a cloud platform for digital transformation.
Zoom_AdobeStock_81817722_6721.jpeg Unified Communications & Collaboration Zoom Signals that Platform Transition is Underway Zeus KerravalaJune 07, 2021Cloud video provider's financial results show strong numbers for the first quarter of the fiscal year 2022.
AdobeStock_268963520.jpeg Enterprise Networking 5G Is Here: Now How Will We Put It to Work? Joe ManueleJune 07, 2021This new network will redefine the workplace sooner than we think.
Ekaterina Mikhailova__AdobeStock_235860946.jpeg Unified Communications as a Service (UCaaS) No Jitter Roll: Instagram Messenger Support, Teams Calling Packages Dana CasiellesJune 04, 2021The latest news from Facebook, Sinch, Genesys, Nuance, NEC, Unisys, LogMeIn, and Deepgram.
AdobeStock_426473907.jpeg Unified Communications & Collaboration The Collaboration Platform Battle: It’s On Eric KrapfJune 04, 2021At Enterprise Connect this September, take a deep dive on shifting market and technology dynamics.
AI_AdobeStock_396958231_6121.jpeg AI & Automation Cloud Video AI: Beyond the Basics & Into the Future Ryan DailyJune 03, 2021Thanks to AI, many everyday annoyances of collaborating over cloud-based video services have all but disappeared. But AI has so much more to offer.
phonlamaiphoto__AdobeStock_248319517.jpeg Enterprise Networking Broadband Options: Fiber, Satellite, and Wi-Fi, Oh My! J.R. SimmonsJune 03, 2021Infrastructure investments for broadband service delivery can flow in many directions, but making wise decisions will maximize the value.
madedee__AdobeStock_300737425.jpeg Unified Communications & Collaboration UCC End-User Adoption: What Approach Works Best? Blair PleasantJune 03, 2021End-user adoption remains key to getting the value out of UCC technologies, but strategies must change to meet the work-from-anywhere moment.
jirsak__AdobeStock_323251862.jpeg Mobility An Old School Hack Threatens Two-Factor Authentication Michael FinneranJune 02, 2021Two-factor authentication has significantly increased security for online consumer transactions, but a highly targeted attack can spell millions in...
Watson_AdobeStock_307668410.jpeg AI & Automation IBM AI Tool Reduces Monotonous Work Tasks Zeus KerravalaJune 02, 2021IBM’s Watson Orchestrate can provide employees with easier access to insightful data while cutting down the tediousness of everyday tasks like...