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5 UCaaS MQ Mysteries Examined

August 22, 2019

Gartner estimates that 40% of new enterprise telephone purchases will be based on a cloud office suite – either Microsoft Office 365 or Google G Suite – by 2023 — but what does that mean?

No Jitter Roll: Five for Friday

July 26, 2019

A look at new products for the contact center, small businesses, and mobile workers

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IoT

Internet of Things

Do Your IoT Efforts Match Up to Successful Initiatives?

July 26, 2019

A focus on corporate buy-in and enterprise vision, rather than technology only, is a key success factor.

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Stewart Butterfield, Slack CEO

Team Collaboration Tools & Workspaces

Why Slack Should Be Concerned about Microsoft Teams

July 25, 2019

Likable though he may be, Slack CEO Stewart Butterfield is missing the point about his company’s chief competition.

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Data privacy

Privacy & Compliance

GDPR: A Boring but Important Update

July 25, 2019

As the highest EU court reviews whether certain data export/import strictures are adequate, U.S. companies should be on high alert.

Unified Communications & Collaboration

Best of Breed vs. Suites: Becoming Moot Point in UC

Sorell Slaymaker

July 24, 2019

Legacy enterprises must stop ignoring the fact that the future of communications software is embedded in applications.

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Project planning

Organization & Management

Aligning Expectations: Key to Project Success

July 24, 2019

An RFP spells out expectations from a buyer’s point of view. The SOW shows what the seller plans to provide. They should match.

Interactions brings conversational AI to Pizza Pizza

Contact Center & Customer Experience

Interactions Brings Conversational AI to Food Service

Sheila McGee-Smith

July 24, 2019

An example of how to deliver industry-specific value to businesses through AI

AI & Speech Technologies

Google Ups its Game in Contact Center Speech Recognition

July 23, 2019

Introduces updates that will improve conversational and transcription accuracy, for use by virtual and human agents alike

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Julia White, Microsoft CVP for Azure AI Marketing, and her hologram

Digital Transformation

Holoportation! Next Best Thing to Being There?

July 23, 2019

This visionary technology stimulates the imagination as to the future of business communications.

Team Collaboration Tools & Workspaces

Slack Modernizes Desktop Client

July 22, 2019

Touts greater efficiency, responsiveness, and reliability… all of which should help workers be more productive.

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Key

Let's Talk About Collaboration Security

July 22, 2019

Recent stories should cause organizations to take another look at collaboration security.

No Jitter Roll: Five for Friday

July 19, 2019

What’s new on the product and partnership fronts from Pexip, Microsoft, Workplace by Facebook, Otter.ai, FatPipe, RingCentral, and Aryaka

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Good job thumbs-up

AI & Speech Technologies

Share a Screen, Get Better Engagement

July 19, 2019

Based on its conversational intelligence, Chorus.ai knows the importance of screen sharing during customer engagements.

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M&A

8x8 Adds CPaaS Platform Through Acquisition

July 18, 2019

Picks up Wavecell, established Asian platform provider, to extend its portfolio with SMS, messaging, voice, video APIs.

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Day in Life of Collaborative Workspace

WorkSpace Connect

A Day in the Life of a Collaborative Workspace

July 18, 2019

In this infographic, we imagine a workplace that supports a collaborative culture and places a premium on employee experience.

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