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8x8 CCaaS: Now a Stand-alone Service

Sheila McGee-Smith

June 25, 2019

With this move, company signals it will no longer address contact center merely as a UC add-on.

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Digital image

Customer Experience

Boosting Digital Content for Improved CX

May 31, 2019

Nvidia’s new Studio platform brings better performance and reliability to digital content creation.

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Business handshake

Digital Workplace

Understanding the Changing Role of Collaboration in IT

May 30, 2019

As collaboration gets integrated into workflows, IT leaders must rethink how they deliver these services and measure success.

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Image of cloud platform

Cloud Communications

The Search for a Cloud-Based Telephony System - Part 2

May 29, 2019

In part two of this two-part series, we walk through the steps we took with a client in finding a cloud-based telephony system provider.

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Capital building

Why the Huawei Situation Should Matter to You

May 29, 2019

Will regulatory intervention in the name of national interest and security derail your technology implementation plans?

AI & Speech Technologies

Otter.ai Adds Custom Vocabulary

May 29, 2019

New functionality accommodates business-specific language, improves accuracy.

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Business video

Video Collaboration & A/V

The Future of UCaaS Can be ‘Seen’

May 28, 2019

After decades of delays, video has arrived, and is becoming the new voice.

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Popped bubble

Video Collaboration & A/V

Why Did Vidyo’s Bubble Burst?

May 28, 2019

Once high flying in a hot market, this video software provider ended up selling for roughly two-thirds its value.

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3 stars

Team Collaboration

What a Restaurant Can Teach You About Collaboration

May 28, 2019

When you’ve got a 3-Star Michelin rating, your collaboration tools better be great, too.

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Cloud traffic

Teridion, Cisco Meraki Team on SD-WAN

May 24, 2019

Real-time communications to benefit from combination of cloud service and appliance-based approaches.

Privacy & Compliance

GDPR, Year One

May 24, 2019

Telemarketing, promotional emails, and video surveillance are among the most common complaints, the European Commission has found.

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Chrome, Edge, Firefox, Safari browser logos

Vendor Strategy

Skype on Chrome != End of the Web

Tsahi Levent-Levi

May 23, 2019

Microsoft's move to bring Skype to the Web is a good sign of progress, and here's why.

‘XaaS’ Has a Role to Play in a Multi-UCaaS World

Sorell Slaymaker

May 23, 2019

More and more enterprises are utilizing multiple cloud UC platforms. This is driving IT crazy.

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Business meeting

Supporting Data-Driven Meetings in Business

May 22, 2019

Huddle rooms, BYOD, and content sharing are part of the changing landscape of meetings.

AI & Speech Technologies

Dialpad Brings Voice Analytics to Sales Calls

May 22, 2019

New service delivers real-time transcription, live coaching, and post-call insights for sales teams.

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Big data in the cloud

AI & Automation

How Does AI Fit into Your Long-Term Strategy?

May 22, 2019

If artificial intelligence is part of your future, then the cloud must be, too.

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