This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Capital One migrated its contact center to the cloud on Connect. The result was millions of dollars in cost savings – and that was before AI improved...
Video capabilities can help customers resolve their issues more quickly and with greater satisfaction – so contact centers should offer customers the...
Microsoft and Boston Consulting Group provide some insights on how generative AI-powered contact center solutions can improve customer experience and...