This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
We’re in the most revolutionary period in technology for decades, maybe for all time, with the reality of the Internet combining with the promise of...
Now that we’ve weathered the disruptions of the past four years and ridden out a few hype storms, expect to see the unified communications space get...
One overwhelming trend in data for 2023: Confirmation that Gen AI is only as good as the data it was trained on and the data it has access to when it...