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Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with...
Despite AI’s promise, there’ll be a lot of mistakes made along the way as we navigate the early days of some of the new AI capabilities, particularly...
The annual CES event is chock-full of technology announcements and products, and if one looks hard enough, there are some job-impacting technologies...