Monitoring, Management and Security

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Contact Center & Customer Experience

5 Best Practices for Implementing Contact Center Analytics

Gary E. Barnett

April 20, 2020

Turning data from multiple channels into actionable insights can become difficult without the proper tools and knowledge.

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Monitoring, Management and Security

Insecure IoT Endpoints: Adopt a Zero Trust Mindset

Gary Audin

April 16, 2020

The explosion of IoT traffic, transaction, and device volume is adding security risks to the enterprise and increasing the volume of IoT-based...

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Video Collaboration & A/V

8x8, Jitsi.org Address Security for Video Meetings

Dana Casielles

April 15, 2020

Message to enterprises: Don’t put yourself in a risky position by failing to implement stringent video security measures.

Monitoring, Management and Security

Digital Transformation: Cloud, Plus SASE, Is Your Oyster!

Scott Murphy

April 15, 2020

Organizations that can successfully adopt digital transformation using a SASE architecture with a focus on customer experience will excel in their...

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Security

Securing Video Meetings, Preventing Zoombombing

Gary Audin

April 10, 2020

Renaming meeting files, setting a unique meeting password, and employing the waiting room feature are just a few tips for safer Zoom meetings.

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Security

The 3 Elements of an Effective UC Security Strategy

Sorell Slaymaker

April 08, 2020

As UC security concerns increase, enterprises will need to ensure that they provide convenient security solutions that adhere to strict privacy...

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Video Collaboration & A/V

Zoom Has a Remarkable Week: App Becomes Household Name

Dave Michels

April 07, 2020

In the first three months of 2020, Zoom saw a twenty-fold increase in usage as it just reported it hit 200 million daily users – but now the company...