Endpoints

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6 Reasons Companies Still Overspend on Telecom

June 17, 2020

With the right personnel, strong processes, durable tools, and regular third-party evaluation, you can keep telecom service costs low.

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Monitoring, Management and Security

Versa Meets WFH Challenges with Secure SD-WAN

Ryan Daily

June 11, 2020

Aims to provide enterprises with optimized remote connectivity, security during COVID-19, and beyond.

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Monitoring, Management and Security

Insecure IoT Endpoints: Adopt a Zero Trust Mindset

Gary Audin

April 16, 2020

The explosion of IoT traffic, transaction, and device volume is adding security risks to the enterprise and increasing the volume of IoT-based...

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Internet of Things

IoT in Action: From Homes to Enterprises

Tom Brannen

March 16, 2020

Used properly, IoT devices can provide a proactive approach to addressing service issues and customer service requests.

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Contact Center & Customer Experience

Getting UX Right Starts with End Users

Jon Arnold

March 10, 2020

Focus groups reveal a lot about how people engage with technology – the more you listen, the more you learn.

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UCaaS

RingCentral Office vs Avaya Cloud Office: How They Differ

Zeus Kerravala

March 06, 2020

If you’re still wondering how Avaya Cloud Office will compare to RingCentral Office, here’s what you need to know.

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SCTC

Analog Phones: No Plans for Extinction

Todd Hyman

March 04, 2020

Potential VoIP customers invariably keep finding analog lines/interfaces that must stay in use for the foreseeable future.

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UCaaS

UC Hardware-as-a-Service: Knowing Your Options

Craig Durr

February 26, 2020

An deep-dive introduction to hardware-as-a-service for the IT decision maker

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Internet of Things

Think Data, Not Endpoints for IoT Value

Gary Audin

February 21, 2020

With knowledge gained from IoT data, companies can look to developing new subscription-based revenue streams.

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Employee Experience

Is 2020 the Year We Say Goodbye to the Desktop Phone?

Irwin Lazar

December 23, 2019

The short answer is “no,” but that doesn’t mean you don’t need a proactive strategy addressing the changes in how people use voice.

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Video Collaboration & A/V

Zoom Opens Video Device Security Hole — Again

Brent Kelly

December 03, 2019

A second Zoom operating system workaround, this one for Cisco, Poly, and Lifesize endpoints, becomes a security hack.

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Video Collaboration & A/V

A Case for Investing in Native Video Systems

Jimmy Vaughan

November 21, 2019

Many people mistakenly see video interoperability as the all-encompassing solution.

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Unified Communications

‘But I Don’t Want a New Phone!’

Elizabeth (Beth) English

October 30, 2019

How to position your organization for UC when users are in love with the old phone systems they’ve been using forever

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AI & Speech Technologies

Speech Applications Are Vulnerable, Too

Gary Audin

October 04, 2019

Are you really in control of your voice-enabled devices and applications?

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Internet of Things

Is Your Network Ready for IoT?

Gary Audin

September 13, 2019

IoT devices come in all shapes and sizes, with varied network requirements.

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Endpoints