Endpoints

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Internet of Things

IoT in Action: From Homes to Enterprises

Tom Brannen

March 16, 2020

Used properly, IoT devices can provide a proactive approach to addressing service issues and customer service requests.

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Contact Center & Customer Experience

Getting UX Right Starts with End Users

Jon Arnold

March 10, 2020

Focus groups reveal a lot about how people engage with technology – the more you listen, the more you learn.

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UCaaS

RingCentral Office vs Avaya Cloud Office: How They Differ

Zeus Kerravala

March 06, 2020

If you’re still wondering how Avaya Cloud Office will compare to RingCentral Office, here’s what you need to know.

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SCTC

Analog Phones: No Plans for Extinction

Todd Hyman

March 04, 2020

Potential VoIP customers invariably keep finding analog lines/interfaces that must stay in use for the foreseeable future.

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UCaaS

UC Hardware-as-a-Service: Knowing Your Options

Craig Durr

February 26, 2020

An deep-dive introduction to hardware-as-a-service for the IT decision maker

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Internet of Things

Think Data, Not Endpoints for IoT Value

Gary Audin

February 21, 2020

With knowledge gained from IoT data, companies can look to developing new subscription-based revenue streams.

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Employee Experience

Is 2020 the Year We Say Goodbye to the Desktop Phone?

Irwin Lazar

December 23, 2019

The short answer is “no,” but that doesn’t mean you don’t need a proactive strategy addressing the changes in how people use voice.

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Video Collaboration & A/V

Zoom Opens Video Device Security Hole — Again

Brent Kelly

December 03, 2019

A second Zoom operating system workaround, this one for Cisco, Poly, and Lifesize endpoints, becomes a security hack.

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Video Collaboration & A/V

A Case for Investing in Native Video Systems

Jimmy Vaughan

November 21, 2019

Many people mistakenly see video interoperability as the all-encompassing solution.

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Unified Communications

‘But I Don’t Want a New Phone!’

Elizabeth (Beth) English

October 30, 2019

How to position your organization for UC when users are in love with the old phone systems they’ve been using forever

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AI & Speech Technologies

Speech Applications Are Vulnerable, Too

Gary Audin

October 04, 2019

Are you really in control of your voice-enabled devices and applications?

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Internet of Things

Is Your Network Ready for IoT?

Gary Audin

September 13, 2019

IoT devices come in all shapes and sizes, with varied network requirements.

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Unified Communications

How to Get Rid of Your Fax Machines… Finally

Dan Aylward

September 11, 2019

Many organizations still rely on faxing to secure and authenticate transmitted documents, but it’s time to move on.

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Video Collaboration & A/V

Meetings Made Easy: One Video Platform or More

Beth Schultz

September 09, 2019

Standardizing on a single platform or enabling platform-agnostic collaboration are two ways to go about reducing friction in the meeting room.

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Internet of Things

Talking IoT Standards With the Open Connectivity Foundation

Gary Audin

September 06, 2019

Without standards, interoperability among vendor products and services can limit IoT’s growth.

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Endpoints