Google Embraces the Contact Center: Page 3 of 21

Fei-Fei Li, AI Rock Star

Fei-Fei Li, Google Cloud's chief scientist of AI/ML, introduced Contact Center AI during a keynote on the first day of the Next event. Li, shown above, joined Google in January 2017 from Stanford University, where she had been a professor since 2009, the last three years as director of the Stanford Artificial Intelligence Lab.

Partner executives who had the opportunity to meet Li over the course of the year Contact Center AI was in development or at Google Next spoke of her in reverential tones -- the way a Springsteen fan might sound after a backstage meeting.