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Google Embraces the Contact Center: Page 20 of 21
Avaya and Google
Those with a careful eye will notice that an important contact center vendor, Avaya, didn't appear on the slide of Google Cloud Contact Center AI partners. I reached out to Avaya for clarification and received this insight.
Avaya has a strong partnership with Google today, as shown in the bullet points above, and does have plans to integrate with Contact Center AI. As such, it has included the technology in its contact center roadmap. Laurent Philonenko, Avaya senior vice president, innovation, attended Next, and his meetings there with the Google team were in support of their partnership and plans.