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Google Embraces the Contact Center: Page 18 of 21
Vonage Contact Center
As described in the No Jitter post, "Google Enters the Contact Center AI Fray," Vonage was one of Google's Contact Center AI development partners. It's expanding its CX Enablement Suite by integrating Contact Center AI with programmable voice and skills-based routing provided via its Nexmo communications platform as a service. Companies can use these capabilities as an overlay to Vonage's packaged contact center product, CX Cloud. Vonage is working with American Financing, an existing contact center customer with around 200 agents, on a Contact Center AI PoC.