Enterprise Connect 2022

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Save the date for Enterprise Connect 2022! We’ll be back at the Gaylord Palms in Orlando, Fla., from March 21-24, 2022. Registration is now open -- sign up today!

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EVENT COVERAGE

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Contact Center & Customer Experience

Do We Still Need Human Customer Agents? Yes.

Eric Krapf

May 03, 2024

Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.

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Team Collaboration Tools & Workspaces

The AI-Free View from Enterprise Connect 2024

Denise Munro

April 25, 2024

Three noteworthy, non-AI developments at the show are worth covering. Here they are.

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AI & Automation

Can Gen AI Solve the Problems It Creates?

Eric Krapf

April 12, 2024

Will the principle continue to hold true that technology problems will find their own solutions?

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Unified Communications & Collaboration

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

Melissa Swartz

April 11, 2024

Getting credits may not be easy, and reliability is only beneficial when there is good call quality.

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Look, it's artificial intelligence on the screen, ably assisting us

AI & Automation

AI Takes Center Stage at Enterprise Connect: 2024 is the Year AI Solutions Will Transform Business

Scott Murphy

April 10, 2024

AI solutions will deliver tangible business value in 2024 – so long as you identify what needs you expect AI to address and what success looks like.

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AI & Speech Technologies

AI Gets Real at Enterprise Connect 2024

Eric Krapf

April 05, 2024

The show featured real-life examples of how to deploy artificial intelligence and get real value from it.

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AI & Automation

Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation

No Jitter Staff

March 29, 2024

Ways to improve collaboration, productivity and employee experience were all part of the week’s show.

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AI & Automation

No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News

Matt Vartabedian

March 27, 2024

Twilio, Calabrio, Five9, GoTo and Vonage all debut new generative AI-powered capabilities.

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Employee Experience

Brace for the Post-AI Employee Experience

Lisa Schmeiser

March 27, 2024

Now that employees have weathered the remote-work transformation and are beginning to change their jobs as they incorporate Gen AI into different...

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Contact Center & Customer Experience

Five9 Announces GenAI Studio, Meant to Enable Quick Customization of GenAI for Contact Centers

Zeus Kerravala

March 27, 2024

GenAI Studio should enable organizations to customize general-purpose tools like OpenAI for use in the contact center with just a few clicks.

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AI & Speech Technologies

Intermedia Healthcare Solutions to Provide AI for Collaboration, Communications

Zeus Kerravala

March 27, 2024

The company’s new offering features AI-powered tools to better pinpoint issues that impact organizational efficiency and patient care.

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AI & Automation

No Jitter Roll EC24 Day Two: NICE, RingCentral, CallMiner and Unified Office Among Those Making News

Matt Vartabedian

March 27, 2024

NICE and CallMiner expand generative AI capabilities, Unifed Office offers sentiment analysis, RingCentral ups its RingCX game while others offer new...