Enterprise Connect 2022

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Build the Next Generation of Enterprise Communications & Collaboration

Join us and your peers in Orlando, Fla., March 21 to 24 to get in-depth, objective, vendor-neutral insights and analysis from leading independent experts on all aspects of communications, collaboration, and networking technologies.

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EVENT COVERAGE

CPaaS: Why It's Imperative

CPaaS

IDC's Mark Winther tells us why large enterprises are going to be in trouble if they don't start using comms APIs soon, and shares other guidance on how to move beyond today's CPaaS use cases, in this Enterprise Connect 2020 session...

Taking Your Contact Center into the Future

CCaaS

What’s the typical path forward for today’s enterprise contact center? Our go-to authority, analyst Sheila McGee-Smith, explains in this Enterprise Connect preview.

UCaaS & CPaaS: One, the Other, or Both?

Cloud Communications

UCaaS and CPaaS represent very different models for cloud communications, yet are increasingly converging. In this Enterprise Connect preview podcast, Diane Myers, of IHS Markit, gives us the lowdown.

How Cloud & AI Are Reshaping WFO

Contact Center & Customer Experience

In this Enterprise Connect preview, Ian Jacobs of Forrester, explores how AI and cloud technologies are enhancing today's contact centers.

Talking Up Speech Tech for the Enterprise

AI & Speech Technologies

AI advances are making speech technologies worth consideration for your business. Jon Arnold, UC analyst, explores the current state in this Enterprise Connect 2020 session preview.

Cloud Letting You Down?

UCaaS

Making the leap from the premises to the cloud can be problematic for real-time communications. Steve Leaden examines the issue in this EC preview.

Inside the Contact Center-CRM Integration

Contact Center & Customer Experience

Go-to contact center authority Sheila McGee-Smith shares why the benefits of providing CRM access to your agents outweighs the short-term pain, and more, in this EC preview.

AI & Automation: Profound Change Ahead in the Contact Center

AI & Automation

Nicolas De Kouchkovsky, of CaCube Consulting, lays out a contact center future involving a mixed mode of AI and human interactions.

Working Through Team Collaboration Growing Pains

Team Collaboration

While team collaboration holds promise for helping workgroups collaborate more effectively, enterprise migrations have come with challenges, as UC analyst Zeus Kerravala shares in this EC19 session preview.

UC&C Adoption: Focus on the Why

User Adoption & Training

UC analyst Blair Pleasant shares this and other tips in a pre-EC session preview.

Getting -- and Staying -- Ahead on Team Collaboration

Team Collaboration Tools & Workspaces

Before standardizing on a team collaboration tool for your users, you've got to go deep on differentiation strategies, pricing models, and security, as IHS Markit's Diane Myers explains in this EC19 session preview.

Speech Tech in the Enterprise: Think Big

AI & Speech Technologies

Beyond the meeting, there’s an “open-ended set of possibilities” for enterprise speech technologies, as UC analyst Jon Arnold shares in this EC19 session preview.

Chewing on Programmable Communications

APIs & Embedded Communications

TADHack organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon and showcases some of the cool hacks from past years.

How to Harvest Your PBX Budget

Unified Communications as a Service (UCaaS)

In this EC19 session preview, Marty Parker, of UniComm Consulting, shares how to make the money follow your priorities.

Crafting the Contact Center

Contact Center & Customer Experience

How open are contact center APIs, and what should developers ask of providers? Jeff Thompson, of ProdAdvisory, gives us the 311 in this Enterprise Connect session preview.

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EVENT COVERAGE