Enterprise Connect

The must-attend event for enterprise communications and collaboration

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EVENT COVERAGE

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Technology Trends

The Real 2020 Question

Tom Nolle

December 31, 2019

Three IT and networking trends that will make for a really different 2020, and beyond

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Mobility

What Will 5G Mean to UC and Team Collaboration?

Michael Finneran

December 17, 2019

Like many things in life, at the end of the day, 5G will be what you make of it.

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Best Practices

3 Mistakes You May be Making When Writing an RFP

Melissa Swartz

December 11, 2019

Don’t set yourself up for conflict with your selected vendor over mismatched expectations of deliverables.

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Enterprise Networking

Tips for Active Path Testing

Terry Slattery

December 10, 2019

This technique can provide great visibility into network operations, if you plan accordingly and know how to monitor the results.

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Organization & Management

IT: Managing Choice, Change, Careers in 2020

Jon Arnold

December 10, 2019

With IT's ever-changing role in the enterprise, what will decision-makers need to work on to stay informed in the new year?

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Contact Center & Customer Experience

Decoding Dialogflow: Creating Multilingual Bots

Brent Kelly

December 09, 2019

The eleventh in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI

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Security

Did You Hear That? Securing Communications in 2019

Perry Price

December 09, 2019

What role encryption and a security-first mindset are playing in employee and customer interactions today

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Vendor Strategy

AWS Continues to “ReInvent” Its Communications Capabilities

Zeus Kerravala

December 06, 2019

During its user conference, Amazon Web Services showcased its latest Contact Lens and Kendra offerings for contact centers, alongside its previously...

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Security

Wanted for EC20: Security & Privacy Innovation

Dave Michels

December 05, 2019

The 2020 Enterprise Connect Innovation Showcase will shine a light on interesting new approaches to security and privacy related to enterprise...

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Unified Communications & Collaboration

PGi Adds Dolby Voice, More to GlobalMeet Platform

Beth Schultz

December 05, 2019

One year into his tenure as CEO, industry veteran Don Joos continues to transition the company as a full-fledged provider of business communications...