Communications & Collaboration: 2024

Enterprise Connect

The pace of technology change continues to speed up, and your enterprise needs to leverage the strategic transformations that are coming in the next three years. Attend this digital conference & expo to gain insight and practical advice on which communications, collaboration, and related technologies belong in your strategic three-year plan to keep the business competitive and employees engaged.

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EVENT COVERAGE

Collaborative Meeting Services: Exploring the Universe

Meetings

Prachi Nema, senior analyst with IT research firm Omdia shares key takeaways, and more, from her recently published deep dive on 11 collaborative meeting service providers.

Communications & Collaboration: 2024

The pace of technology change continues to speed up, and your enterprise needs to leverage the...

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Cloud Voice: Staying Ahead on Performance

Cloud Communications

UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.

Connecting with Microsoft Teams

Microsoft Teams is gaining high acceptance in enterprises across all sizes and vertical industries...

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Team Collaboration: A Platform Play?

Team Collaboration

Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.

SASE, Simplified

Security

The WFH trend has turned remote IT security on its ear. Tune in to hear from analyst Zeus Kerravala, of ZK Research, why SASE is the salvation, and where it fits in with SD-WAN.

CPaaS: Why It's Imperative

CPaaS

IDC's Mark Winther tells us why large enterprises are going to be in trouble if they don't start using comms APIs soon, and shares other guidance on how to move beyond today's CPaaS use cases, in this Enterprise Connect 2020 session...

Taking Your Contact Center into the Future

CCaaS

What’s the typical path forward for today’s enterprise contact center? Our go-to authority, analyst Sheila McGee-Smith, explains in this Enterprise Connect preview.

UCaaS & CPaaS: One, the Other, or Both?

Cloud Communications

UCaaS and CPaaS represent very different models for cloud communications, yet are increasingly converging. In this Enterprise Connect preview podcast, Diane Myers, of IHS Markit, gives us the lowdown.

How Cloud & AI Are Reshaping WFO

Contact Center & Customer Experience

In this Enterprise Connect preview, Ian Jacobs of Forrester, explores how AI and cloud technologies are enhancing today's contact centers.

Talking Up Speech Tech for the Enterprise

AI & Speech Technologies

AI advances are making speech technologies worth consideration for your business. Jon Arnold, UC analyst, explores the current state in this Enterprise Connect 2020 session preview.

Cloud Letting You Down?

UCaaS

Making the leap from the premises to the cloud can be problematic for real-time communications. Steve Leaden examines the issue in this EC preview.

Inside the Contact Center-CRM Integration

Contact Center & Customer Experience

Go-to contact center authority Sheila McGee-Smith shares why the benefits of providing CRM access to your agents outweighs the short-term pain, and more, in this EC preview.

AI & Automation: Profound Change Ahead in the Contact Center

AI & Automation

Nicolas De Kouchkovsky, of CaCube Consulting, lays out a contact center future involving a mixed mode of AI and human interactions.

Working Through Team Collaboration Growing Pains

Team Collaboration

While team collaboration holds promise for helping workgroups collaborate more effectively, enterprise migrations have come with challenges, as UC analyst Zeus Kerravala shares in this EC19 session preview.

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EVENT COVERAGE