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Assistants & Copilots

Empower your workforce with assistants and copilots that provide real-time support, automate routine tasks, and enhance productivity. Discover the latest developments in assistant technology.

No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
Assistants & Copilots
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual SupportNo Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support

Salesforce improves Einstein's access to data, Sprinklr adds generative AI to its conversational bots, Helpshift and Zenarate both add generative AI, Vyopta integrates with Zoom's quality of service API, and Shmunis returns as CEO of RingCentral.

byMatt Vartabedian
Dec 15, 2023
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1 Min Read
A graphic that says AI
Assistants & Copilots
No Jitter Roll: Zoom Enhances Contact Center Suite, CommBox Launches new Era AINo Jitter Roll: Zoom Enhances Contact Center Suite, CommBox Launches new Era AI
byMatt Vartabedian
Dec 8, 2023
1 Min Read
Lessons Learned from Previous Technology Shifts: The Impact of AI on Contact Centers
Sponsored Content
Lessons Learned from Previous Technology Shifts: The Impact of AI on Contact CentersLessons Learned from Previous Technology Shifts: The Impact of AI on Contact Centers
byChristian Baker - SVP User Experience and Design
Dec 4, 2023
1 Min Read
Agents and Bots: Each Helping Improve the Other?
Assistants & Copilots
Agents and Bots: Each Helping Improve the Other?Agents and Bots: Each Helping Improve the Other?
byEric Krapf
Nov 17, 2023
1 Min Read
Image illustrating a hand holding a phone with Copilot
Assistants & Copilots
What is Microsoft 365 Copilot and How to Use ItWhat is Microsoft 365 Copilot and How to Use It
byNo Jitter Staff
Nov 1, 2023
1 Min Read
Cisco Launches Webex AI Strategy Across its Portfolio
Assistants & Copilots
Cisco Launches Webex AI Strategy Across its PortfolioCisco Launches Webex AI Strategy Across its Portfolio
byMatt Vartabedian
Oct 25, 2023
1 Min Read
Image illustrating a hand holding a phone with Copilot
Assistants & Copilots
When is Microsoft Copilot Available, How to Get It and Where to Get it
When is Microsoft Copilot Available, How to Get It and Where to Get it
Sep 29, 2023
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1 Min Read
byNo Jitter Staff
Using Generative AI to Synthesize Dynamic Dialogue
Assistants & Copilots
Using Generative AI to Synthesize Dynamic Dialogue
Using Generative AI to Synthesize Dynamic Dialogue
Sep 18, 2023
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1 Min Read
byMatt Vartabedian
Image illustrating the connectivity of AI
Assistants & Copilots
No Jitter Roll: Zoom Debuts AI Companion, Bandwidth Builds AIBridge with Partners, Genesys and Salesforce Team Up
No Jitter Roll: Zoom Debuts AI Companion, Bandwidth Builds AIBridge with Partners, Genesys and Salesforce Team Up
Sep 8, 2023
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1 Min Read
byMatt Vartabedian
Enlightening Generative AI
Assistants & Copilots
Enlightening Generative AI
Enlightening Generative AI
Aug 29, 2023
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1 Min Read
byDave Michels
Generative AI Already Embedded in Contact Centers
Assistants & Copilots
Generative AI Already Embedded in Contact Centers
Generative AI Already Embedded in Contact Centers
Aug 14, 2023
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1 Min Read
byRobin Gareiss
Chatbots and Generative AI
Assistants & Copilots
Qualtrics' Ellen Loeshelle: Pick Your AI Based on the Problem You're Trying to Solve
Qualtrics' Ellen Loeshelle: Pick Your AI Based on the Problem You're Trying to Solve
Aug 1, 2023
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1 Min Read
byMatt Vartabedian
Microsoft Copilot
Assistants & Copilots
How Microsoft Copilot Could Help End Users Fly Through Tasks
How Microsoft Copilot Could Help End Users Fly Through Tasks
Jul 25, 2023
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1 Min Read
byKevin Kieller
The graphic that goes Bing
Assistants & Copilots
No Jitter Roll: Microsoft Reveals Copilot Pricing, Poly Launches Teams-certified Headsets, and Qualtrics Launches its AI-powered XM/os2
No Jitter Roll: Microsoft Reveals Copilot Pricing, Poly Launches Teams-certified Headsets, and Qualtrics Launches its AI-powered XM/os2
Jul 21, 2023
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1 Min Read
byMatt Vartabedian
Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases
Assistants & Copilots
Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases
Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases
Jun 29, 2023
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1 Min Read
byTom Nolle
NICE Interactions: What Thought Leadership Looks Like
Assistants & Copilots
NICE Interactions: What Thought Leadership Looks Like
NICE Interactions: What Thought Leadership Looks Like
Jun 27, 2023
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1 Min Read
bySheila McGee-Smith
Using ChatGPT to Practice Law? Use Common Sense Instead
Assistants & Copilots
Using ChatGPT to Practice Law? Use Common Sense Instead
Using ChatGPT to Practice Law? Use Common Sense Instead
Jun 26, 2023
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1 Min Read
byMartha Buyer
Generative AI in the Contact Center: Today and Tomorrow
Assistants & Copilots
Generative AI in the Contact Center: Today and Tomorrow
Generative AI in the Contact Center: Today and Tomorrow
May 26, 2023
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1 Min Read
byEric Krapf
A woman reading a tablet.
Sponsored Content
What happens when traditional chatbots meet GPT? We call it Enlighten Actions
What happens when traditional chatbots meet GPT? We call it Enlighten Actions
May 15, 2023
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1 Min Read
byElizabeth Tobey | NICE
A laptop with Microsoft Teams on it
Assistants & Copilots
No Jitter Roll: Microsoft’s Copilot Moves into Viva and Slack Debuts a New Collaboration Tool
No Jitter Roll: Microsoft’s Copilot Moves into Viva and Slack Debuts a New Collaboration Tool
Apr 28, 2023
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1 Min Read
byMatt Vartabedian
Microsoft Ups its Teams Game with Copilot AI
Assistants & Copilots
Microsoft Ups its Teams Game with Copilot AI
Microsoft Ups its Teams Game with Copilot AI
Mar 29, 2023
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1 Min Read
byMatt Vartabedian
AI/machine learning concept drawing
Assistants & Copilots
Microsoft and Google Roll Out Collaborative AI Capabilities, While Zoom Hits a Home Run
Microsoft and Google Roll Out Collaborative AI Capabilities, While Zoom Hits a Home Run
Mar 20, 2023
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1 Min Read
byMatt Vartabedian
AI: It’s All About the Context
Assistants & Copilots
AI: It’s All About the Context
AI: It’s All About the Context
Jan 15, 2020
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1 Min Read
byMartha Buyer
Meet Kate opening slide
Assistants & Copilots
Tracking the Evolution of Genesys' Kate
Tracking the Evolution of Genesys' Kate
Jun 16, 2019
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10 Slides
bySheila McGee-Smith
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Assistants & Copilots
Thinking Through Digital Transformation
Thinking Through Digital Transformation
Aug 17, 2018
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1 Min Read
byGary Audin
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Assistants & Copilots
5 Key Success Factors for Digital Transformation
5 Key Success Factors for Digital Transformation
Jul 27, 2018
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1 Min Read
byPatrick McCabe
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Assistants & Copilots
Polycom Gets Less Siris
Polycom Gets Less Siris
Mar 29, 2018
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1 Min Read
byDave Michels
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Assistants & Copilots
EC18: Let's Talk 'Transformation'
EC18: Let's Talk 'Transformation'
Mar 15, 2018
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1 Min Read
byMichelle Burbick
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Assistants & Copilots
How to Keep Digital Transformation Moving Forward
How to Keep Digital Transformation Moving Forward
Feb 26, 2018
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1 Min Read
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Assistants & Copilots
Don't Derail Digital Transformation
Don't Derail Digital Transformation
Dec 15, 2017
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1 Min Read
byGary Audin
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Assistants & Copilots
Twilio CEO Talks Up Transformative Power of Software
Twilio CEO Talks Up Transformative Power of Software
Dec 6, 2017
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1 Min Read
byMichelle Burbick
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Assistants & Copilots
Are You Embracing Digital Transformation?
Are You Embracing Digital Transformation?
Nov 10, 2017
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1 Min Read
byGary Audin
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Assistants & Copilots
Looking Beyond UC Apps for Transformation
Looking Beyond UC Apps for Transformation
Sep 20, 2017
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1 Min Read
byDave Michels
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Assistants & Copilots
Digital Transformation Depends on UC
Digital Transformation Depends on UC
Sep 18, 2017
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1 Min Read
bySkip Chilcott
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Assistants & Copilots
The Time Is Now for Digital Transformation
The Time Is Now for Digital Transformation
Sep 8, 2017
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1 Min Read
byGary Audin

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
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How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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