This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
4 Tips for Solving WFH Audio, Video Problems
- Add another Internet connection or increase bandwidth — A simple and relatively inexpensive solution is adding a dedicated circuit for business or increasing the bandwidth on your existing circuit to support the whole family.
- Invest in access point management:
- Get a Wi-Fi analyzer app — Many good Wi-Fi analyzer apps are available that can help troubleshoot your home network. Find out why you lose connectivity when you move your laptop from place to place. For more information on the topic, read this comparitech article.
- Managed connectivity — Companies like Cisco Meraki and Extreme Networks provide hardware and software solutions to help those tasked with supporting at-home workers. Extreme Networks has a helpful Cloud Managed Networking for Dummies book available.
- Perform a self-test before a call — Most collaboration apps have self-test capabilities. You can check out your camera, speaker(s), and microphone. Some even allow you to make a test call. If you use different collaboration apps, it is important to check the settings when you move to a different app.
- Sign up for white-glove service — Best known for smartphone insurance, Asurion has several programs to support at-home workers. For example, Asurion Enterprise has programs for enterprises to simplify home office onboarding and first-line technical support, including home visits. Technology providers and channel partners can set up and customize these services for their customers. Employees whose employers aren't providing the right kind of support can sign up for an Asurion Home program. This program not only supports employees’ work technology but all the technology in the home as well.
This post is written on behalf of BCStrategies, an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing business communications arena. A supplier of objective information on business communications, BCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of the dynamic business communications market.