Sponsored By
Partner Perspectives by Genesys

Industry Snapshot: The State of U.S. Retail Contact CentersIndustry Snapshot: The State of U.S. Retail Contact Centers

In this infographic, learn about the state of retail contact centers in the U.S. — and how Genesys can help you embrace a new era of customer service.

September 1, 2021

1 Min Read
Cover image w/ happy customer service rep

Click to download the resource
  As popular retail brands switch to eCommerce models and the lines blur between online and in-store shopping, customer expectations are changing. Today’s retailers are expected to deliver the same outstanding experiences across all channels.   Download this infographic to learn how Genesys can help you embrace a new digital era of artificial intelligence (AI)-powered, omnichannel experiences. You’ll also explore the digital future of retail:  

  • Detecting customer emotion, stress, and sentiment in real-time

  • Providing contextual information for agents and post-call evaluation

  • Combining online and offline models to unlock up-sell opportunities

Click to download the resource

You May Also Like