No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

  1. Home
  2. Customer-experience
  3. Four Journeys, One Destination: Customer Experience Excellence
Customer Experience

Four Journeys, One Destination: Customer Experience Excellence

Discover how four Cisco customers are benefitting from a transition to cloud-based contact center solutions.
October 05, 2020

CiscoCX_AdobeStock_220680835.jpeg

Happy face showing positive customer experience
Image: oatawa - stock.adobe.com

 
Cloud technology has brought an entirely new ecosystem of innovations to the contact center.
 
In this paper by Sheila McGee-Smith of McGee-Smith Analytics, we highlight the experiences of four Cisco customers that have transitioned to cloud-based contact center solutions, and the specific benefits each has seen.
 
The factors that drove each to initiate a change in their contact center solution are unique. But there are also common elements in each company’s story, in the benefits they have derived since implementation, and their plans for adding functionality in the future.
 

Tags:

contact center
Cisco
News & Views
Customer Experience
Sponsored Content