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Customer Experience

Delivering Great CX Requires Right Tech, Empathetic Culture

For health IT company Cognosante, delivering exceptional experiences is about technology, people, and processes, as shared in this video interview.
May 07, 2019

In healthcare, customer engagements can be stressful or difficult, requiring a special touch, as Michael Zurat, director of engagement solutions at Cognosante, shared in the above video interview. That’s why the health IT company takes a comprehensive approach, using the latest technologies that can provide better security and automation, for example, and training its agents to be empathetic to customers’ needs. Watch now!

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