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Delivering Great CX Requires Right Tech, Empathetic Culture

In healthcare, customer engagements can be stressful or difficult, requiring a special touch, as Michael Zurat, director of engagement solutions at Cognosante, shared in the below video interview. That’s why the health IT company takes a comprehensive approach, using the latest technologies that can provide better security and automation, for example, and training its agents to be empathetic to customers’ needs. Watch now!