Delivering Great CX Requires Right Tech, Empathetic Culture | No Jitter

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Customer Experience

For health IT company Cognosante, delivering exceptional experiences is about technology, people, and processes, as shared in this video interview.

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May 07, 2019

No Jitter & Talkdesk CX Thought Leadership Series: Cognosante

In healthcare, customer engagements can be stressful or difficult, requiring a special touch, as Michael Zurat, director of engagement solutions at Cognosante, shared in the above video interview. That’s why the health IT company takes a comprehensive approach, using the latest technologies that can provide better security and automation, for example, and training its agents to be empathetic to customers’ needs. Watch now!

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Customer Experience

AI & Automation

Contact Center & Customer Experience

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