Delivering Great CX Requires Right Tech, Empathetic Culture

No Jitter & Talkdesk CX Thought Leadership Series: Cognosante

In healthcare, customer engagements can be stressful or difficult, requiring a special touch, as Michael Zurat, director of engagement solutions at Cognosante, shared in the above video interview. That’s why the health IT company takes a comprehensive approach, using the latest technologies that can provide better security and automation, for example, and training its agents to be empathetic to customers’ needs. Watch now!

Tags:

Talkdesk

CX

tech

culture

Contact Center & Customer Experience

Security

Articles You Might Like

A hand holds a mobile phone bearing the Webex by Cisco label

Cisco Keynote by Javed Khan at EC24 Highlights the Need for CX and EX

Matt Vartabedian

March 26, 2024

The Senior Vice President and General Manager of Cisco Collaboration highlighted the need for improving customer and employee experience via technology that works quietly and transparently in the background.