Data Sheet: Five9's UC Integration with Zoom PhoneData Sheet: Five9's UC Integration with Zoom Phone
Discover how to improve key contact center metrics and improve the customer experience by integrating the Five9 platform with Zoom Phone.
September 1, 2020

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The Five9 UC Integration with Zoom Phone enables Agent-Expert Consultation by connecting Five9 agents with Zoom Phone users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Zoom Phone consolidated directory on their desktop. Download this data sheet to learn: • How Five9 integrates with Zoom Phone • Why it’s important for agents to have access to the experts • What you can do to improve first contact resolution (FCR)
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