Sponsored By
Partner Perspectives by Five9
Data Sheet: Five9's UC Integration with Microsoft TeamsData Sheet: Five9's UC Integration with Microsoft Teams
In this data sheet, discover how to increase first contact resolution and improve customer experiences via a Five9-Microsoft Teams integration.
September 1, 2020
1 Min Read
Image: kras99 - stock.adobe.com
Click to download the resource
The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop. Download this data sheet to learn:
How Five9 integrates with Microsoft Teams
Why it’s important for agents to have access to the experts
What you can do to improve first contact resolution (FCR)
You May Also Like