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Partner Perspectives by Five9
Data Sheet: Five9's UC Integration with Microsoft TeamsData Sheet: Five9's UC Integration with Microsoft Teams
In this data sheet, discover how to increase first contact resolution and improve customer experiences via a Five9-Microsoft Teams integration.
September 1, 2020
1 Min Read
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Sponsored by Five9
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The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop. Download this data sheet to learn:
How Five9 integrates with Microsoft Teams
Why it’s important for agents to have access to the experts
What you can do to improve first contact resolution (FCR)
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