LAYING THE FOUNDATION FOR AI IN THE CONTACT CENTER

August 08, 2018
https://webinar.enterpriseconnect.com/3309?keycode=web

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integrating your CRM with your contact center.

In this webinar you will learn:

  • How moving your contact center platform to the cloud opens up new AI-driven features and functions
  • Why CRM-contact center integration is critical to leveraging AI’s potential
  • What AI-driven functionality is available in the near term, and what benefits it provides