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Evolving AI and Data Integration for the Modern Contact Center

September 28, 2023

Enterprises that want their contact centers to be revenue generators and profit centers are looking to AI to fuel the next generation of capabilities. And some enterprises are already seeing progress in this area. But to really leverage AI in this new world, the enterprise must achieve greater data integration than ever before, since data is the foundation of truly transformative AI functions. In this webinar, a leading industry analyst will share research on the AI capabilities that are being deployed—and which of these are adding the most value. He’ll be joined by a technology thought leader who will share real-world case studies and discuss the role that data integration plays in driving AI results.

You will learn:

Do’s and don’ts for AI success

  • The top outcomes for AI-driven features in the contact center, and what to expect in the future
  • How an integrated, platform approach to customer data improves AI-driven features