AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together. Join us for a webinar where Robin Gareiss, Metrigy CEO and principal analyst, walks us through the research that supports the role of a copilot in a modern contact center platform, explores the key differences between agent augmentation and supervisor augmentation and shows how these technologies boost efficiency, improve customer experiences, and optimize decision-making in real-time. By the end of the session, you'll gain insights into deploying copilot solutions to elevate your contact center's performance.
Speakers:
Robin Gareiss, CEO & Principal Analyst, Metrigy
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers.
For 25+ years, Ms. Gareiss has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 1000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.
Elizabeth Tobey, Head of Marketing, Digital & AI, NICE
Elizabeth is the Head of Marketing for NICE's Digital Solutions group. Previously, she held leadership roles spanning marketing, communications, community, and CX departments at video game, social media, and cloud platform technology companies in both the B2C and B2B spaces. Over the course of her career, she has focused on identifying new and effective ways to create meaningful dialogue between a brand and its customers, and on developing products and programs that are built on relationships, outcomes, and impact.
Lisa Schmeiser, Editor, No Jitter / Program Co-Chair, Enterprise Connect
Lisa Schmeiser is the editor of No Jitter and Workspace Connect. Her tech journalism career spans more than two decades, from writing tech-hows through the 1990s to editorial positions at ITPro Today, InfoWorld and Macworld. She's been nominated or won awards for her tech feature writing, including a recent nomination for the Jesse H. Neal award and the American Society of Business Publication Editors award for best tech feature. Schmeiser is also a frequent contributor to tech-facing podcasts on the Relay.FM network and on TechTV's The Week in Tech. She can be found on Twitter at @lschmeiser.