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Create outstanding customer experiences with the right communication tools and strategies. Learn how to enhance customer interactions, loyalty, and satisfaction through effective customer experience management.
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Customer Experience
Avaya's Lou D'Ambrosio: KeynoteAvaya's Lou D'Ambrosio: Keynote
Lou D'Ambrosio just finished his keynote, and his emphasis was on customer service as a key to helping enterprises overcome the fact that, as D'Ambrosio put it bluntly, "We are in an economic slump." And when you get into the nitty-gritty, this has a lot to do with the contact center.