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AI & Automation
No Jitter Roll: Responsible AI Practices and New GenAI HelpersNo Jitter Roll: Responsible AI Practices and New GenAI Helpers

This week, UneeQ’s launches a digital human interaction platform and PagerDuty issues a report on agentic AI.

byHannah Warfel
Jan 23, 2025
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1 Min Read
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AI & Automation
No Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCsNo Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCs
byHannah Warfel
Jan 10, 2025
1 Min Read
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Contact Centers
How Call Testing and Monitoring Enhances Telephony and CX for BrandsHow Call Testing and Monitoring Enhances Telephony and CX for Brands
byJon Arnold
Jan 10, 2025
1 Min Read
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AI & Automation
Conversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CXConversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CX
byMatt Vartabedian
Jan 10, 2025
1 Min Read
No Jitter Midroll: Salesforce Launches Agentforce 2.0
Virtual Agents
No Jitter Midroll: Salesforce Launches Agentforce 2.0No Jitter Midroll: Salesforce Launches Agentforce 2.0
byMatt Vartabedian
Dec 17, 2024
1 Min Read
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and ComplexityHow Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
byJon Arnold
Dec 17, 2024
1 Min Read
Ask an Analyst: 2024 Trends in the Contact Center
Customer Experience
Ask an Analyst: 2024 Trends in the Contact Center
Ask an Analyst: 2024 Trends in the Contact Center
Dec 16, 2024
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1 Min Read
byMila D'Antonio
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Dec 16, 2024
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1 Min Read
byZeus Kerravala
A contact center agent busy at work
Ccaas
No Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management Features
No Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management Features
Dec 13, 2024
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1 Min Read
byHannah Warfel
Why Great Flights Aren’t Enough: The Case for Better Customer Experience
Sponsored Content
Why Great Flights Aren’t Enough: The Case for Better Customer Experience
Why Great Flights Aren’t Enough: The Case for Better Customer Experience
Dec 11, 2024
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1 Min Read
byChristian Baker - SVP User Experience and Design
How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries
Dec 5, 2024
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1 Min Read
bySheila McGee-Smith
If It’s Not AI, It Just Won’t Fly
Customer Experience
If It’s Not AI, It Just Won’t Fly
If It’s Not AI, It Just Won’t Fly
Dec 3, 2024
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1 Min Read
byBlair Pleasant
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
Customer Experience
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
Dec 2, 2024
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1 Min Read
byMatt Vartabedian
Talkdesk Logo
Customer Experience
Six Thoughts On the Talkdesk Analyst Summit
Six Thoughts On the Talkdesk Analyst Summit
Nov 27, 2024
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1 Min Read
byZeus Kerravala
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
Customer Experience
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
Nov 25, 2024
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1 Min Read
byDave Michels
The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know
Ccaas
The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know
The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know
Nov 19, 2024
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1 Min Read
byMartha Buyer
Photo showing arrows convergence
Sponsored Content
The Future of Contact Centers: How Generative AI Is Driving a Long-Needed Customer Service Revolution.
The Future of Contact Centers: How Generative AI Is Driving a Long-Needed Customer Service Revolution.
Nov 19, 2024
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1 Min Read
bySheila Walthoe, Local Measure
Amazon Connect Updates Proactive Engagement Personalization
Customer Experience
Amazon Connect Updates Proactive Engagement Personalization
Amazon Connect Updates Proactive Engagement Personalization
Nov 18, 2024
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1 Min Read
bySheila McGee-Smith
Mitel Introduces New Mitel CX Platform powered by GenAI
Customer Experience
Mitel Introduces New Mitel CX Platform powered by GenAI
Mitel Introduces New Mitel CX Platform powered by GenAI
Nov 18, 2024
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1 Min Read
byBlair Pleasant
Virtual agent
Customer Experience
Virtual Agents Offer Contact Center Relief – But Come With Pitfalls
Virtual Agents Offer Contact Center Relief – But Come With Pitfalls
Nov 8, 2024
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1 Min Read
byLisa Schmeiser
No Jitter Roll: 8x8 Announces New Capabilities, NICE launches CXone Mpower SmartSpeaker, and Pindrop and Five9 integrate
Customer Experience
No Jitter Roll: 8x8 Announces New Capabilities, NICE launches CXone Mpower SmartSpeaker, and Pindrop and Five9 integrate
No Jitter Roll: 8x8 Announces New Capabilities, NICE launches CXone Mpower SmartSpeaker, and Pindrop and Five9 integrate
Nov 8, 2024
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1 Min Read
byHannah Warfel
Three Essential Steps to Preserve Business Resilience in Extreme Weather Events
Contact Centers
Three Essential Steps to Preserve Business Resilience in Extreme Weather Events
Three Essential Steps to Preserve Business Resilience in Extreme Weather Events
Nov 6, 2024
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1 Min Read
byMichael Flannery, Windstream Enterprise
Zingly’s AI for Financial Services Delivers Efficiency and Growth
Customer Experience
Zingly’s AI for Financial Services Delivers Efficiency and Growth
Zingly’s AI for Financial Services Delivers Efficiency and Growth
Nov 1, 2024
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1 Min Read
byZeus Kerravala
NICE logo
Ccaas
NICE Analyst Summit: Customer Panel Shares Projects, Progress
NICE Analyst Summit: Customer Panel Shares Projects, Progress
Oct 30, 2024
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1 Min Read
bySheila McGee-Smith
Cathedral termite mounds (Nasutitermes triodae)
Ccaas
NICE Analyst Summit Takeaways: Windmills, Profitability Rules, Termites and Workflows
NICE Analyst Summit Takeaways: Windmills, Profitability Rules, Termites and Workflows
Oct 29, 2024
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1 Min Read
byJon Arnold
A graphic that says AI
Customer Experience
IPO Watch: How Genesys and NICE are Shaping the AI-Powered Future of CX
IPO Watch: How Genesys and NICE are Shaping the AI-Powered Future of CX
Oct 28, 2024
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1 Min Read
byRob Hilsen
Man with phone talking to chatbot
Sponsored Content
The Future of Digital Workers: Human and Bot Collaboration
The Future of Digital Workers: Human and Bot Collaboration
Oct 28, 2024
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1 Min Read
byJonathan Barouch, Local Measure
No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI
Customer Experience
No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI
No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI
Oct 25, 2024
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1 Min Read
byHannah Warfel
Building Trust in AI for Customer Service
Customer Experience
Building Trust in AI for Customer Service
Building Trust in AI for Customer Service
Oct 22, 2024
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1 Min Read
byNathan Eddy
Bots in CX: A Love-Hate Relationship
Customer Experience
Bots in CX: A Love-Hate Relationship
Bots in CX: A Love-Hate Relationship
Oct 21, 2024
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1 Min Read
byMatt Vartabedian
Contact center employees working
Customer Experience
No Jitter Roll: Calabrio and Microsoft Dynamic 365 Partner, DRUID AI Launches DRUID Conductor, and Workato’s Automation in the Workplace Report
No Jitter Roll: Calabrio and Microsoft Dynamic 365 Partner, DRUID AI Launches DRUID Conductor, and Workato’s Automation in the Workplace Report
Oct 18, 2024
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1 Min Read
byHannah Warfel
AWS Brings More AI Capabilities to Amazon Connect
Customer Experience
AWS Brings More AI Capabilities to Amazon Connect
AWS Brings More AI Capabilities to Amazon Connect
Oct 17, 2024
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1 Min Read
byZeus Kerravala
Zoomtopia 2024: From CCaaS to Customer Experience Platform
Customer Experience
Zoomtopia 2024: From CCaaS to Customer Experience Platform
Zoomtopia 2024: From CCaaS to Customer Experience Platform
Oct 16, 2024
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1 Min Read
bySheila McGee-Smith
The CX Silent Treatment
Customer Experience
The CX Silent Treatment
The CX Silent Treatment
Oct 15, 2024
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1 Min Read
byMatt Vartabedian
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
Virtual Agents
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
Oct 10, 2024
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1 Min Read
byMatt Vartabedian

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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