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Get on the Road to Customer Experience Maturity
Most contact centers operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big-vision customer experience initiatives is daunting, and if no one “owns” the strategy, attaining the desired results is nearly impossible.
While organizations often have the best intentions, disjointed policies and practices related to people, processes, and technology can result in high customer effort, frustration, lost revenue, and an overall lack of engagement.
In this toolkit, you’ll find a framework you can use to deliver standout customer experiences. Find out everything you need to know about the modern customer experience (CX), and then assess your teams’ level of customer experience maturity and identify opportunities for refinement. The step-by-step resources in this toolkit will enable your organization to build incremental CX improvements by integrating your people, process, and technology more strategically.
Ready to get started? Join us on this journey to CX discovery and maturity!