No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Breaking Down the Walls Between the Contact Center and the Business

 
 
Companies leading in customer experience (CX) understand the importance of doing away with the barriers between their contact center agents and the subject matter experts within the business who can help them resolve even the thorniest of customer inquiries on first contact.
 
Those that have the best competitive advantage are able to combine best-of-breed contact center with best-of-breed UC through seamless integration.
 
In this whitepaper, written by No Jitter and sponsored by Five9, discover:
 
  • Why cloud is an essential starting point for contact center-UC integration
  • How contact center-UC integration can boost the critical first contact resolution metric
  • What you need to ask your contact center provider about UC integration