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Cloud Operations: Creating Business Agility: Page 2 of 2

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The challenges of business security are bigger than ever. Historically, securing data and systems has required acquiring tools, many of which were not within the planned budget. Today's data breaches are often attributable to operational practices that are inadequate at preventing security incidents. New issues with secure connectivity to the cloud providers are also a challenge. There are many ways to address this through SSL (TLS) VPN, SSL-enabled applications, multi-factor authentication (MFA), and SD-WAN tools. The cloud does make this more challenging, in some ways, as everything is virtual. But with a layered approach to network, system, and data security -- coupled with taking advantage of the tools provided by the cloud providers -- improved security is within the control of the IT department and can be better aligned with business operations.


One of the challenges of achieving the reliability, availability, scalability, and security within business systems is management of the configurations of systems. Historically, this required mountains of documentation on the applications and supporting infrastructure... or it walked out the door when there were changes in staff. With the cloud, virtualization, and automation, new tools for configuration management of both applications and infrastructure have become more common. Tools like Ansible, Docker, Terraform, and Puppet (there are many others) streamline configuration management and allow for simplified deployment in the cloud (infrastructure as code). These tools can improve reliability of systems, as they are better understood and easier to replicate in testing, staging, and production. This leads to less downtime (scheduled or unplanned) when used in conjunction with good operational practices.


Another outcome of configuration management in the cloud is that infrastructure and systems automation has become easier. Cloud providers allow businesses to monitor their usage and scale their services up and down based on demand, using configuration management and standardization in conjunction with automation tools. Automation can further enable scalability but also enhances disaster recovery capabilities.


Many IT departments have struggled with the logistics of managing application availability, and as a result have been resistant to change. Whether it's systems patching (improving security), application upgrades (new features), or other systems changes, the cloud (in conjunction with configuration and automation tools) enables greater flexibility to utilize good change management practices like blue/green deployments.

Other logistical improvements can be achieved using cloud-enabled monitoring tools, many of which are included with cloud subscriptions. This improves the visibility of systems' availability, performance, and capacity.

Another logistical opportunity is to optimize costs across various cloud providers. Different providers specialize in different areas. Compute, data storage, specialized application/database support, bandwidth, etc., can all be optimized across providers to provide a better cost and user experience. However, businesses should not underestimate the cost of complexity when considering spanning across cloud providers. If you get it right, like some UCaaS providers have done, you can achieve cost optimized performance and provide an outstanding user experience.

Beyond the compute and storage (IaaS) services in the cloud, there is a compelling simplicity to moving to the cloud for software or software platforms (SaaS and PaaS). This is especially true for communications technology as businesses can deliver robust services on a very granular basis to different types of business users. Businesses can blend or span services to fit the way the business needs to work without the long lead time that comes with having to build an infrastructure solution to fit the new requirements.

With the trend to move business applications and services to the cloud, some organizations overlook the fact that changes are required to the premises side of the cloud to successfully take advantage of cloud services. On-premises networks, identity and authentication, connectivity (SD-WAN mentioned earlier), and security need to be optimized for access to the cloud applications and maintain the overall user experience.

Businesses are moving to the cloud. Yes, to reduce costs, but the real benefit is operational agility, both within the IT department and the business. To achieve these benefits, IT staff will need to embrace these changes and opportunities for improvement. Many businesses are already enjoying these benefits and many more are in the visioning and planning stages. Businesses can achieve a business advantage by leveraging the scale and agility of the cloud and allowing IT to focus on business operations.

"SCTC Perspectives" is written by members of the Society of Communications Technology Consultants, an international organization of independent information and communications technology professionals serving clients in all business sectors and government worldwide.