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Every year, Genesys delivers more than 70 billion remarkable customer experiences for companies in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel,
A Practical Guide to Mastering Bots
Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. And by taking on mundane, repetitive tasks, bots give your employees more time to focus on higher value conversations.
Download the guide and learn how to:
- Design a bot that does one thing extremely well
- Encourage employees to take part in bot training
- Measure results for continuous improvement