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Industry Snapshot: The State of U.S. Retail Contact Centers

As popular retail brands switch to eCommerce models and the lines blur between online and in-store shopping, customer expectations are changing. Today’s retailers are expected to deliver the same outstanding experiences across all channels.
Download this infographic to learn how Genesys can help you embrace a new digital era of artificial intelligence (AI)-powered, omnichannel experiences. You’ll also explore the digital future of retail:
  • Detecting customer emotion, stress, and sentiment in real-time
  • Providing contextual information for agents and post-call evaluation
  • Combining online and offline models to unlock up-sell opportunities