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Customer Experience

Industry Snapshot: The State of U.S. Retail Contact Centers

In this infographic, learn about the state of retail contact centers in the U.S. — and how Genesys can help you embrace a new era of customer service.
September 01, 2021

 
As popular retail brands switch to eCommerce models and the lines blur between online and in-store shopping, customer expectations are changing. Today’s retailers are expected to deliver the same outstanding experiences across all channels.
 
Download this infographic to learn how Genesys can help you embrace a new digital era of artificial intelligence (AI)-powered, omnichannel experiences. You’ll also explore the digital future of retail:
 
  • Detecting customer emotion, stress, and sentiment in real-time
  • Providing contextual information for agents and post-call evaluation
  • Combining online and offline models to unlock up-sell opportunities

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