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Every year, Genesys delivers more than 70 billion remarkable customer experiences for companies in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel.
Industry Snapshot: The State of U.S. Retail Contact Centers
As popular retail brands switch to eCommerce models and the lines blur between online and in-store shopping, customer expectations are changing. Today’s retailers are expected to deliver the same outstanding experiences across all channels.
Download this infographic to learn how Genesys can help you embrace a new digital era of artificial intelligence (AI)-powered, omnichannel experiences. You’ll also explore the digital future of retail:
- Detecting customer emotion, stress, and sentiment in real-time
- Providing contextual information for agents and post-call evaluation
- Combining online and offline models to unlock up-sell opportunities