No Jitter is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

  1. Home
  2. Eight Considerations for Exceptional Customer Engagements
Contact Center & Customer Experience

Eight Considerations for Exceptional Customer Engagements

A retail company’s guide on the top things to consider when building a digital and customer-first contact center.
September 01, 2021

 
In today’s fiercely competitive retail sector, delivering an exceptional customer experience (CX) is vital to getting — and staying — ahead. Customers today are used to seamless cross-channel experiences in their daily lives; they demand the same when it comes to retail. So how can you deliver this truly customer-centric experience?
 
Our retail company guide looks at eight key things to consider when building a digital and customer-first contact center.
 
You’ll learn about:
 
  • Cloud technology: The key to contextual insights
  • Seven steps to better CX
  • The future of the contact center
 
Download your copy to discover the complete list and start putting CX at the heart of your organization.

Tags:

Genesys
Retailers
Customer Engagement
News & Views
Contact Center & Customer Experience
Best Practices
CCaaS
Cloud Communications
Sponsored Content
Vendor Perspective