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Case Study: TechStyle Enhances Personalized Experiences with High-Speed Innovation

In less than 90 days, online fashion retailer TechStyle Fashion Group transformed its global contact centers — gaining the customization it needed quickly and cost-effectively. By implementing the Genesys Cloud CX platform, the retailer gained real-time visibility into performance KPIs, flexibility to handle retail peaks, and the ability to seamlessly build and embed custom solutions and artificial intelligence (AI) enhancing personalized experiences for more than 5 million members worldwide.
Read the full case study to learn more, and discover how to:
  • Reduce non-revenue-generating calls to live agents
  • Offset volume spikes associated with subscription billing
  • Implement automation without sacrificing customer experience