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Case Study: TechStyle Enhances Personalized Experiences with High-Speed Innovation

Native digital shopping by design. TechStyle high-speed innovation enhances personalized experience for more than five million members worldwide.
September 01, 2021

 
In less than 90 days, online fashion retailer TechStyle Fashion Group transformed its global contact centers — gaining the customization it needed quickly and cost-effectively. By implementing the Genesys Cloud CX platform, the retailer gained real-time visibility into performance KPIs, flexibility to handle retail peaks, and the ability to seamlessly build and embed custom solutions and artificial intelligence (AI) enhancing personalized experiences for more than 5 million members worldwide.
 
Read the full case study to learn more, and discover how to:
 
  • Reduce non-revenue-generating calls to live agents
  • Offset volume spikes associated with subscription billing
  • Implement automation without sacrificing customer experience
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