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Every year, Genesys delivers more than 70 billion remarkable customer experiences for companies in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel.
Big Ideas for Retail: Nine Key CX Trends
Many emerging customer experience (CX) trends have accelerated amidst sustained social and economic disruption. Businesses worldwide have fast-tracked initiatives to keep up with increasing demand for eCommerce. And retailers are still learning how to navigate this new landscape — one where digital comes first and consumers care more about CX than ever before.
Download our latest ebook and discover:
- How to engage shoppers for a more personalized experience
- Ways that data can help drive the customer journey
- How removing silos will create a more satisfying CX