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Big Ideas for Retail: Nine Key CX Trends

Many emerging customer experience (CX) trends have accelerated amidst sustained social and economic disruption. Businesses worldwide have fast-tracked initiatives to keep up with increasing demand for eCommerce. And retailers are still learning how to navigate this new landscape — one where digital comes first and consumers care more about CX than ever before.
Download our latest ebook and discover:
  • How to engage shoppers for a more personalized experience
  • Ways that data can help drive the customer journey
  • How removing silos will create a more satisfying CX