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Five9 is the leading provider of cloud contact center solutions, bringing the power of the cloud to 2,000+ customers globally and facilitating over 6 billion annual call minutes. Five9 helps contact centers boost revenue and create customer loyalty.
Data Sheet: Five9's UC Integration with Microsoft Teams
The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop.
Download this data sheet to learn:
- How Five9 integrates with Microsoft Teams
- Why it’s important for agents to have access to the experts
- What you can do to improve first contact resolution (FCR)