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CCaaS

Data Sheet: Five9's UC Integration with Microsoft Teams

In this data sheet, discover how to increase first contact resolution and improve customer experiences via a Five9-Microsoft Teams integration.
September 01, 2020

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Two clouds illustrating concept of cloud integration
Image: kras99 - stock.adobe.com

 
The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop.
 
 
  • How Five9 integrates with Microsoft Teams
  • Why it’s important for agents to have access to the experts
  • What you can do to improve first contact resolution (FCR)

 

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Five9
Microsoft Teams
integration
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CCaaS
Team Collaboration
UCaaS