Zultys: A Look Under the Hood
Overall, the Zultys solution is packed with convergence and it definitely reduces installation time.
Neil Lichtman, CEO of Zultys recently told me how Zultys improved their products (Zultys Delivers Value & Wins Deals) for simplicity and reduced installation steps. Zultys announced their win with Martin Engineering (see Zultys Wins Global Rollout) and I wanted to have a good look under the hood for myself. Neil took me up on my offer to review the Zultys platform.
The MX30 is just a little bigger than the Apple Mac Mini Server. The tested phone was the ZIP 55i Zultys label using the Aastra (6755i model). I liked the phone, its appearance, real estate (buttons/soft keys) and balance (feel). I got curious and visited Zultys' website to find their phone lineup here: Zip Phones
A hardware manual that shipped with the system gave me enough information to log into the system under the console mode and then download the Administrator software. The system configuration wizard had the system online in minutes. I'm not a Zultys dealer and haven't been to any training. Zultys does offer new dealers assistance simply by completing a form to utilize their Initial Deployment Program (IDP), detailing the dealer system to be installed. The Zultys IDP is available to qualified partners and provides an assertive approach to initial Zultys system deployments. IDP adopts a proactive approach for initial installations to help ensure a higher quality experience for VARs as well as their end-users. This is a value add program for their dealers/VARs with installation assistance.
Built in documentation was helpful too and I did read parts of it. Within minutes the system was configured using the onboard wizard and in a few minutes more the automated attendant was up and running--I didn't need to hassle to write a script and then find someone to record it (customarily an issue in the SMB market with customers) because the built in text-to-audio conversion points to a Zultys server in Sunnyvale that loads the wav file in the desired format with what is typed in a text box. Other languages and male or female voices are selectable or customers can use a sound program to create their own recordings in the acceptable audio format. Initially, I typed: "Thank you for calling Telecomworx, If you know the extension number of the party you are calling please dial it now or just press 9 for a company directory." Since Telecomworx sounded a bit off--I retyped "Telecom works" and it sounded right on. So a quick lesson here is to use phonetics when necessary. Zultys delivers an in-skin voice mail/Automated Attendant and there's no hard drive but instead a flash drive in the MX30 only. The dial plan tool is easy to master as is creating programming templates to speed up station programming.
The SIP phone audio quality is outstanding on the Zip 55i and that was the first thing I noticed when placing calls. I monitored in real time outgoing calls made through the system using ADTRAN's VQM feature in our IAD. G.711 compression was shown for all calls made and again the audio quality scored excellent. The system shipped with a 4-port analog FXO card, and another cool feature is the built in calibration tool that Zultys uses to reduce echo. All that's required are a few mouse clicks, and within seconds the system makes necessary adjustments to the FXO ports in use. This feature is key in that it removes subjectivity from the process and ensures the best sound quality is delivered to the users. There's no need for external analog loop current attenuators since Zultys accomplishes basically the same thing using software.