Posts By J.R. Simmons
J.R. Simmons
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March 21, 2018 |
You may never find perfection in customer service, but excellence just might do.
J.R. Simmons
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January 03, 2018 |
The issue isn't as black and white as some suggest.
J.R. Simmons
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October 11, 2017 |
Communications industry consolidation has its plusses and minuses.
J.R. Simmons
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January 12, 2017 |
Customers need help to understand contact center digital transformation.
J.R. Simmons
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November 23, 2016 |
Vendor and client project managers have naturally different motivators -- but can they share the same goals?
J.R. Simmons
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September 22, 2016 |
The way in which businesses want to use contact center technology is changing -- but will the vendors foster or stifle that change?
J.R. Simmons
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July 27, 2016 |
Almost all communications technology decisions include a significant dose of biased opinions, both good and bad.
J.R. Simmons
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March 31, 2016 |
The drive is on to virtualize everything, but implementation services need to be delivered with a more personal touch to achieve quality results.
J.R. Simmons
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January 27, 2016 |
It can be tricky to run financial comparisons when each vendor uses different definitions, different feature bundles, and different lists of extra charge items.
J.R. Simmons
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January 06, 2016 |
Providers are finding it necessary to offer dial-tone services coupled with their fancy new platforms -- becoming total communications utilities reminiscent of Ma Bell.
J.R. Simmons
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November 11, 2015 |
When designing cabling infrastructure, is Category 6a to the desktop really the best choice?
J.R. Simmons
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September 30, 2015 |
Why is it that an industry focused on communications technologies is sometimes so poor at communicating?
J.R. Simmons
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August 19, 2015 |
Best practices must evolve, as the proven old ways of doing things are not good enough anymore.
J.R. Simmons
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July 01, 2015 |
Today's consultant is usually more an orchestra conductor than a one-person band. And the music sounds better, too.
J.R. Simmons
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April 15, 2015 |
When does the "T" in TCO not really stand for "Total?" More significantly, how much does TCO really factor in for decision makers?