Posts By Beth Schultz

Nokia Rounds Out SD-WAN 2.0 Platform

Beth Schultz | September 20, 2018 |
Latest enhancements focus on better SaaS performance and dynamic threat protection

Microsoft Mixes Up Reality, Video Calling to Assist Remote Workers

Beth Schultz | September 20, 2018 |
An out-of-the-box mixed reality application brings video calling, HoloLens to the factory floor and other remote locations.

Enterprise Connect 2019: We're Off to the Races

Beth Schultz | September 05, 2018 |
Register now open for industry's pre-eminent event for enterprise communications and collaboration decision makers.

CCaaS Levels the Playing Field

Beth Schultz | August 29, 2018 |
Exploring how three small- and medium-sized companies are using advanced cloud contact center capabilities to up their games

Take Our Survey: How Do You Use Cloud Communications?

Beth Schultz | August 22, 2018 |
Share your cloud thinking and experiences, and earn a chance to win a $100 gift card.

Enabling Hyper-Personalized Mobile Experiences

Beth Schultz | July 23, 2018 |
Chatbox aims to end texting dead-ends and enhance the mobile customer service experience with new messaging platform.

Unify Square Adds to PowerSuite for UC, Teams Management

Beth Schultz | July 19, 2018 |
Gives IT single pane of glass for managing Skype for Business and Teams performance and adoption insight, plus adds machine learning to prioritize IT tasks.

Microsoft Adds Teams Freebie

Beth Schultz | July 12, 2018 |
Targets range from the smallest of the small companies to teams within larger organizations.

Flowroute the Pick for West, Avaya

Beth Schultz | July 11, 2018 |
In recent weeks, the company has announced an acquisition agreement by West and deepening relationship with Avaya.

Silver Peak Funded for an 'Independent Future'

Beth Schultz | June 27, 2018 |
Pursues a spot for itself in the impending 'self-driving' WAN

Calling all No Jitter Readers

Beth Schultz | June 26, 2018 |
Help us understand your purchasing decisions by taking our semi-annual audience survey -- and earn a chance to win a pair of Jaybird headphones.

All Eyes on Video Meetings

Beth Schultz | June 06, 2018 |
Integrations and partnerships take the spotlight from video conferencing providers such as Lifesize, Highfive, Zoom, Polycom, Google, and Videxio.

From Brown Back to Brown: A Telecom Career Unfolds

Beth Schultz | May 24, 2018 |
In our first Women in Communications profile, Jeanne Spinosa, telecom manager at Brown University, reflects on her career and shares advice.

8x8 Taps AI Startup for Talent, Technology

Beth Schultz | May 15, 2018 |
Looks to imbue customer interactions with 360-degree contextual understanding

Team Collaboration: Where Does Your Enterprise Fit In?

Beth Schultz | May 14, 2018 |
Some companies are moving more quickly into team collaboration than others. Take our survey and share your adoption status.

SD-WAN Features Big in VMware's Future Network Play

Beth Schultz | May 01, 2018 |
With technology from VeloCloud, software-defined WAN factors in not only at branch office but across cloud and into data center.

Citibot Razing Walls Between Cities & Citizens

Beth Schultz | May 01, 2018 |
Company CEO to share his vision for civic engagement via chatbot this week at Interop ITX.

Sprint, T-Mobile Sign Merger Agreement

Beth Schultz | April 30, 2018 |
This time, it's for real -- deal signed over the weekend would turn U.S. wireless market into three-way race.

Oracle Enhances Service Cloud

Beth Schultz | April 16, 2018 |
Adds virtual assistant, video chat to help agents improve the customer experience.

Why Anything but Cloud Communications?

Beth Schultz | April 09, 2018 |
As our Enterprise Summit panelists shared at EC18, the world we live in today leaves little room for anything but the cloud.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.