Posts By Melissa Swartz

Getting Technical with Cloud Migrations

Melissa Swartz | June 14, 2018 |
Advice from the trenches on moving communications systems to the cloud.

3 Tips for Comparing Complex Communications Solutions

Melissa Swartz | March 28, 2018 |
With all the new solutions and capabilities available today, an organized approach goes a long way toward helping enterprises make the decision that’s right for them.

3 Technical Issues to Consider for a Cloud Move

Melissa Swartz | January 10, 2018 |
The sales pitch makes a cloud migration seem easy, but the devil's in the details.

Preparing for the Big Cloud Move

Melissa Swartz | October 05, 2017 |
When migrating enterprise communications to the cloud, preparation is key.

Business Objectives Should Outweigh Service Levels

Melissa Swartz | July 10, 2017 |
The point of technology is to improve the business.

Don't Forget People Piece of New Technology Deployments

Melissa Swartz | April 05, 2017 |
Taking time to create and implement a good end-user training program is an essential step not to be overlooked.

UCaaS Feature Parity Not a Guarantee

Melissa Swartz | January 04, 2017 |
UCaaS solutions may not be weighed down by millions of lines of legacy code, but they don't have the benefit of years' worth of user-prompted development, either.

Going UCaaS: How to Choose the Right Option for You

Melissa Swartz | November 15, 2016 |
Determining answers to a series of questions around your motivations and requirements for cloud migration will help you sort through the wilderness of options.

Choosing UCaaS: What Works for You?

Melissa Swartz | September 14, 2016 |
If you're thinking of using a cloud UC provider, be sure you understand the differences among solution types before making a decision.

Clearing Up Some Cloud Confusion

Melissa Swartz | May 19, 2016 |
Cloud experts offer guidance for differentiating between cloud offerings and the questions you need to ask.

SIP Trunking: Not a Simple Replacement -- Part 2

Melissa Swartz | March 23, 2016 |
A deeper dive into factors around facilities, configuration, and failover that can complicate a move to SIP trunks.

SIP Trunking: Not a Simple Replacement

Melissa Swartz | January 20, 2016 |
There are many variables to consider when moving to SIP trunks, from features and capabilities to pricing and facility requirements.

Communicating with Communications Companies is Absurd

Melissa Swartz | December 23, 2015 |
Maybe it’s time to remember that communication is critical, even to communications companies.

Mind the Gap: Technology Upgrades

Melissa Swartz | November 04, 2015 |
Understanding a client’s business is more important than talking about the latest whizz-bang device.

Number Porting Insanity

Melissa Swartz | September 23, 2015 |
Does it really have to be such a crazy process?

Does the Cloud Services Deployment Model Need to Change?

Melissa Swartz | August 05, 2015 |
User organizations often require help when implementing cloud services -- a gap begging to be filled.

Privacy and How to Lose It

Melissa Swartz | June 24, 2015 |
Google and AT&T high-speed Internet services may seem like a bargain, but what are they costing consumers in privacy?

8 Tips to Ramp Up User Training

Melissa Swartz | May 13, 2015 |
Getting people to change the way they work is not always easy; people need to have a reason to change how they’ve always done things.

Is the RFP Process a Waste of Time?

Melissa Swartz | April 08, 2015 |
An RFP that is issued at the proper time in the process, is supported by a thorough needs analysis, and clearly articulates the requirements of the organization, is an effective tool.

Don't Get Lost in Demo Daze

Melissa Swartz | March 11, 2015 |
Get your requirements in order and know what questions to ask before you sit down for your next UC product demonstration.
 


August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

June 20, 2018

Your enterprise may have adopted SIP Trunks, but are you up to date on how the latest technology is driving evolution in approaches?

In this webinar, youll learn how the new generation of SI

June 6, 2018

The two largest strategic vendors-Cisco and Microsoft-have been busy making changes to their enterprise communications roadmaps, incorporating collaboration applications as fundamental components.

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.