Posts By Brent Kelly

Paying Big for Cheap Prediction

Brent Kelly | May 21, 2018 |
Cisco, Avaya, Genesys, and 8x8 have all paid big to acquire 'prediction companies.'

Avaya & Afiniti: Bringing AI to Contact Center Near You

Brent Kelly | April 24, 2018 |
This strategic partnership tightens the integration between Afiniti's AI technology and Avaya contact center software.

Using Team Workspaces for Structured Workflows

Brent Kelly | April 23, 2018 |
Team workspace concepts can become a platform play for enabling repeatable business process flows.

The 'Scary Side' of AI

Brent Kelly | February 20, 2018 |
Some say artificial intelligence is evil; others worry about AI replacing them. Is it scary to you?

What's in Your SLA?

Brent Kelly | January 24, 2018 |
Trying to get teeth in a service level agreement shouldn't be difficult... but it is.

Afiniti Taps AI to Optimize Customer-Agent Pairing

Brent Kelly | December 18, 2017 |
Artificial intelligence can significantly improve a contact center's business performance.

Where's the AI in Cisco Spark Assistant?

Brent Kelly | November 02, 2017 |
Under the covers, there is a lot of AI in play to make Cisco Spark Assistant for meetings work.

Reflections on BroadSoft Connections

Brent Kelly | October 25, 2017 |
In news beyond the pending acquisition, BroadSoft has made significant portfolio enhancements.

What Do You Buy with 5k and AI?

Brent Kelly | September 27, 2017 |
As we move into a world of 5k video endpoints, what are we going to get for our money?

Cisco Malware Detection: What Communications Folks Need to Know

Brent Kelly | August 31, 2017 |
Encrypted Traffic Analytics, a new method for detecting malware in encrypted data traffic, may have applicability for encrypted SIP flows.

CloudLink: Mitel's On-Ramp to Cloud and IoT

Brent Kelly | July 20, 2017 |
CloudLink is central to Mitel's acquisition strategy and future vision

Fixing the Internet Using Secure Vector Routing

Brent Kelly | June 08, 2017 |
A massive networking transformation may be underway, enabled by applying the concept of sessions to all network traffic.

Integrations and Mashups Via the 'Un-API'

Brent Kelly | May 17, 2017 |
Can useful communications integrations exist without programming?

Successful Team Dynamics: Do Team Workspace Tools Help Get Work Done?

Brent Kelly | March 28, 2017 |
We are awash with team workspace solutions from the major vendors and from a plethora of newcomers. But, do these tools help a team's success?

Cisco Meraki Voice: A Simple Cloud-Controlled Voice Offering

Brent Kelly | February 22, 2017 |
Does Cisco need another voice platform? Perhaps… because this cloud-based phone system is as simple to use and manage as it gets.

Novel App Makes Events Better Using WebRTC

Brent Kelly | January 12, 2017 |
The WebRTC-enabled Tap To Speak application lets attendees interact with session speakers via voice or text from their smartphones, and more.

Deep Thinking about AI in Communications

Brent Kelly | December 14, 2016 |
When is a program considered "artificial intelligence" versus very clever programming?

IoT: Prolific but Potentially Perilous

Brent Kelly | October 26, 2016 |
Is your refrigerator, lightbulb, or security cam attacking the Internet, as we saw in last week's DDoS debacle?

Broad Momentum for BroadSoft

Brent Kelly | September 29, 2016 |
Will BroadSoft be a 'Top 3' communications company?

10 Cisco/Microsoft Hybrid UC Deployment Options

Brent Kelly | August 03, 2016 |
You've deployed Cisco voice or video and Microsoft Skype for Business... now how do you make them interoperate?
 


June 20, 2018

Your enterprise may have adopted SIP Trunks, but are you up to date on how the latest technology is driving evolution in approaches?

In this webinar, youll learn how the new generation of SI

June 6, 2018

The two largest strategic vendors-Cisco and Microsoft-have been busy making changes to their enterprise communications roadmaps, incorporating collaboration applications as fundamental components.

May 23, 2018

If Cisco is a critical strategic supplier for you, then its vital for you to understand the most recent announcements around Webex Teams, and how to build your migration path for the next generatio

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.