Posts By Robin Gareiss

Agent Analytics Delivers Success for Customer Experience

Robin Gareiss | August 29, 2018 |
The more advanced analytics that enterprises can continue to add to their contact centers, the better.

Simplifying UCC Costs

Robin Gareiss | July 24, 2018 |
Budgets increasing as UCC continues to provide value throughout organizations

Effective Customer Engagement Requires Collaboration

Robin Gareiss | May 22, 2018 |
Don't forget to consider the value your new collaboration tools can have beyond facilitating employee communications.

Meeting Room Frustration: Emerging IT Priority

Robin Gareiss | January 22, 2018 |
Whether huddle spaces or lecture halls, meeting rooms are badly in need of transformation.

Cisco-BroadSoft Deal: Big News, Poor Timing

Robin Gareiss | October 24, 2017 |
Details emerge on future strategy for combined company, but questions remain.

Mitel-ShoreTel Promises Unique SMB Benefits, Viable Enterprise Option

Robin Gareiss | August 03, 2017 |
Former competitors must combine strengths, leverage opportunities.

Tough to Argue With Data: UCC Management Slashes Opex

Robin Gareiss | May 03, 2017 |
Nemertes data shows some companies can cut operational costs in half with the use of performance management tools.

Cloud UCC Cost-Savings Fallacy: What You Need to Know

Robin Gareiss | April 10, 2017 |
Nemertes's latest UCC TCO study reveal agility and the ability to refocus IT on strategic initiatives beat cost savings as cloud drivers.

Digital Workplace: Moving Ahead One Step at a Time

Robin Gareiss | February 06, 2017 |
The highly collaborative digital workplace is so much more than an extension of a corporate intranet.

Use it or Lose it!

Robin Gareiss | October 06, 2016 |
Why User Awareness and Adoption programs deliver efficiency, job security

Turning the Gears of Digital Transformation

Robin Gareiss | August 15, 2016 |
Eight principles characterize companies using technology for true transformation.

Cloud Looming: What You Need to Do Now

Robin Gareiss | February 10, 2016 |
As enterprises shift UC to the cloud, they must address vital organizational issues that accompany that move.

Unify Square Powers Up Skype4B Management Platform

Robin Gareiss | December 10, 2015 |
Combines monitoring, analytics, provisioning, and reporting tools in one platform with the aim of resolving common Skype for Business deployment challenges.

Evaluating Cloud UC Costs

Robin Gareiss | April 21, 2015 |
Cost savings may not occur with cloud UC, but there are other hidden benefits, research shows.

ShoreTel, Avaya, Microsoft Offer Best TCO for IPT, UC

Robin Gareiss | March 12, 2015 |
Nemertes' annual cost study reveals a surprise or two on IP telephony and UC spending.

6 Pitfalls to Avoid in UCC Planning

Robin Gareiss | March 09, 2015 |
UCC requires new skills of gathering user experience requirements, building use cases, selling the project internally, and often soliciting stakeholders to help fund and promote UCC.

Mobile UC Integration Poised for Big Growth

Robin Gareiss | November 10, 2014 |
The next several years will see IT leaders focused on adding UC clients to mobile devices, as well as shifting to single-vendor UC suites and fully deploying desktop video conferencing, Nemertes research shows.

AT&T's Network on Demand: Faster, More Scalable Services

Robin Gareiss | September 24, 2014 |
AT&T Network on Demand is a software defined network (SDN) offering that gives IT staff control of ordering new service, or increasing/decreasing bandwidth in near-real time.

IT Marketing: The Next Big Thing in IT

Robin Gareiss | August 18, 2014 |
Nearly two thirds of IT professionals say the “ability to communicate verbally” is a newly desired skill in their new hires, and 47% say the “ability to write” is a skill they’re seeking.

Cisco vs. Microsoft: Cost Components Require Deep Dive

Robin Gareiss | August 11, 2014 |
There is no shortage of commentary on the battle between Cisco and Microsoft when it comes to Unified Communications. But the technology is only part of the story. Cost is equally as important in the decision process.

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

August 29, 2018

Moving your voice services to the cloud introduces new challenges for 9-1-1 services. These include the need to serve multiple locations, and the increased mobility that comes with having a phone t

August 8, 2018

Artificial intelligence (AI) is becoming a reality for your contact center. But to turn the promise of AI into practical reality, there are a couple of prerequisites: Moving to the cloud and integr

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.